Product Support Representative - Vancouver, Canada - Expedia Partner Solutions

Expedia Partner Solutions
Expedia Partner Solutions
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Product Support Representative
Are you looking to join a team that provides world class customer service and support to Expedia Cruises network of Franchisees, Cruise Sales Managers and Travel Advisors? Then look no further and join our team


In this challenging but rewarding role, you will leverage your attention to details and problem-solving skills to complete routine tasks, troubleshoot issues and find answers to questions.

You will be responsible for supporting a variety of loyalty programs as well as other tasks as needed. You will be supported by a highly collaborative team, a robust knowledgebase, and Expedia Group continuous opportunities for development.


What you'll do:


  • Provide the frontline customer service for our network of Franchises, Cruise Sales Managers and Travel Advisors
  • Ability to learn and acquire indepth knowledge of Expedia Cruises easytouse webbased platform Partner Central (training provided)
  • Ability to learn and connect how all Expedia Cruises audiences (Franchisees, Cruise Sales Managers, Travel Advisors and Corporate Staff) use the system to perform business activities
  • Provide answers and solutions resolution within Service Level Agreement response times and onetouch resolution
  • Ability to use our ticketing system to prioritize, answer and resolve ticket to achieve these SLA
  • Ability to escalate all special case issues to appropriate Subject Matter Experts
  • Support and perform system administrative activities such as
  • Fulfill Loyalty Programs' points management
  • Monitor terminations and maintain 3rd party tools user access
  • Provide feedback and support to Subject Matter Experts regarding updates to internal documentation with a focus on accuracy, clarity and functionality

Who you are:


  • Superior Customer Service and problem solving skills
  • Proficiency in English + additional language a plus (French/Spanish)
  • Proficient Communicator
  • Basic Support Service Level Agreement understanding
  • Proficient in Microsoft 36
  • Great interpersonal skills including team collaboration and customer service
  • Ability to prioritize work flow and exercise good judgment with mínimal supervision
  • Solutions oriented, resourceful selfstarter with strong problemsolving skills
  • Well organized with a good attention to detail
  • Quick learner with the ability to interpret technical information into simple concepts
  • Strong written and oral communication skills
  • Travel Industry Experience
  • Zendesk (Ticketing System)
  • Adobe (Sign and Captivate)
LI-LM1


About Expedia Group
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners.


CST:
Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This employer participates in E-Verify.

The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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