Sip Implementation Specialist - Mississauga, Canada - Rogers Communications

Rogers Communications

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes.

From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed.

We offer Canada's largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada.

We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

Unified Communications, a division of Rogers for Business, performs end-to-end engineering, operation, and management of the Unified Communications network and platform.

Our team is actively expanding, and we are in search of highly motivated individuals with a strong interest in the evolution of voice technology.

The Rogers for Business Unified Communications offering is rapidly growing with a comprehensive suite of next-generation IP Voice Services to offer to the Canadian SME and Enterprise market segments.

We are looking for a SIP Implementation Specialist to join the Unified Communications Provisioning and Implementation Team.

What you will do:

Manage service implementation issues related to the Unified Communications quite of services, working with both the Client and crossfunctional internal teams
Support the overall growth of the Unified Communications product line by implementing SIP Based solutions.
Play a key role in the execution of new customer cutover to Rogers' service
Interface with the client to design, coordinate and implement Unified Communications solutions
Support the team with thirdparty communications (carriers, integrators) in order implementation and service acceptance testing, as applicable
Manage issues related to cutover by working with thirdparty providers and the engineering team when required

What you will bring:

Experience with Voice over IP and SIP Trunking
Order entry and management experience
Agility and responsiveness when faced with unforeseen issues
Strong and confident communication skills with both customers, peers, and managers
Excellent organization and attention to detail
Bilingual (English/French) language skills, both verbal and written

Required experience:

Knowledge of Asterisk

Configuring extensions
Configuring dial plans
Integrating with SQL databases
Using global and local variables

Experience with SIP Tracing

Knowledge of the major SIP RFC's
Understanding the components of a SIP URI
Familiarity with common SIP flow (early media, delayed ack, codec negotiation, etc)
Troubleshooting specific SIP error responses (486, 480, 500, 503, 603, etc)

SIP endpoints

IP-PBXs (Cisco, Avaya, Sangoma, Mitel)
IP Phones (Polycom, Yealink, Cisco, Mitel)
IP Soft Clients (Bria, Zoiper)

Networking

Understand the OSI model
Distinguish media vs signalling in VoIP telephony
Capture and analyze packets

A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces.

Schedule:
Full time

Shift:
Day

Length of Contract:
Not Applicable (Regular Position)
Work Location: 95 Topflight Drive(4210), Mississauga, ON

Travel Requirements:
None

Posting Category/Function:
Marketing & Product Development

Requisition ID: 282128

Together, we'll make more possible, and these six shared values guide and define our work: