Regional Retail Manager - Toronto, Canada - Lindt Retail Management

Lindt Retail Management

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Senior Manager, D2C Operations & Communications, the Regional Retail Manager is responsible for achieving the sales & store profitability targets for the Lindt Canada Retail Chocolate Shops within a specific region, consisting of multiple stores.

This person will be a highly influential Brand Ambassador for Lindt Canada, with strong motivational skills, taking great strides to ensure an exceptional customer and employee experience at Lindt Retail Shops by providing a high level of leadership, support and direction to the Retail Store Management Teams.

Responsibilities:

Achieving Sales & Profitability Targets

Develop and implement a Region Specific plan to achieve sales & profitability targets
Holds self, and team, to high standards of achieving results; coach & motivate teams on performance, providing regular recognition of contributions to Lindt Retail's performance
Analyze data regularly, deliver clear conclusions and actions to a diverse audience of senior leaders, peers and subordinates; provides executive business updates quarterly
Actively advocate for all Lindt Retail sales formats, contributing to maximizing business potential for all of D2C
Oversee the implementation of merchandising initiatives and promotional activity to directive at the stores while maintaining brand presentation standards and increasing brand equity
Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
Review and analyze the top sellers & sell through reporting to support stores and cross functional teams with analysis and suggestions in order to contribute to increased sales in the stores

Operational Excellence

Ensure the operational activities of Retail Shops in the specified region are implemented to expectation, including Administration, Operational Processes, Health & Safety
Act as a resource to existing Retail Store Managers in the region for matters related to product information, merchandising standards, operations guidelines, inventory control practices
Ensure instore execution is consistent in standards on company process, policies, procedures, merchandising principles, selling strategies and position responsibilities.
Support activities related to new store openings, renovations, and store closures; assume leadership of store opening/closing process during Store Setup process, partnering with partners in merchandising, training and operations
Provide regular feedback, and collaborate with cross functional partners to overcome business impacting challenges
Continuously seek opportunities to improve processes & efficiencies for Retail Store teams, as well as cross functional teams; ensure compliance with all laws and regulations in the areas of health, safety, labour and employment, as well as any applicable company policies, guidelines, and procedures; communicate all pertinent Company information to Stores

Leadership, Development, & Performance Management

Develop & implement plans for recruitment & retention of High Calibre leaders, ensuring role vacancies never exceed 3 weeks for key roles
Train, coach, develop, motivate and inspire Retail teams to ensure high level of engagement which includes providing a safe, healthy inclusive work environment
Assist in identifying and development of high potential instore talent, seeking opportunities for internal advancement
Establish internal and external succession plans
Drive accountability with the store management team on sales goals and budget management to achieve plan with regular reviews of the P&L and appropriately managing costs (payroll, supplies, maintenance etc.)
Seek and provide regular feedback and coaching to Store Management teams on behaviors
Partner with Recruitment, providing regular feedback on market conditions, and collaborating to achieve hiring & retention goals
Coach and address with urgency performance concerns within region; partner with HR on employee relations matters
Seek opportunity for self leadership development

Qualifications:

5 years retail management experience; previous experience managing locations in a multiunit environment is a strong asset
Postsecondary education in hospitality, retail or related discipline
Excellent communication skills with the proven ability to lead diverse teams to deliver tangible results
Motivated, and passionate about creating a customer centric culture of excellence
Excellent interpersonal, communication and people management skills
Ability to establish and maintain trust and support of management and colleagues
Ability to work with mínimal supervision.
Ability to lead teams remotely, ensuring consistency in execution
Ability to analyze data, including P&L statements
Excellent attention to detail, organizational and multitasking skills.
Computer literacy in Microsoft, Excel and Outlook.
Knowledge of POS system
Experience in merchandising and