Manager - Service - Nanaimo, Canada - nland Truck & Equipment

Description

DRIVE YOUR CAREER WITH INLAND

• Inland Truck & Equipment is an industry leader in the heavyduty truck & equipment sales, service, and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your future

This position is located at our sales and service dealership in Nanaimo, BC.


THE OPPORTUNITY

• The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians' time is consistently sold to service customers.

YOUR RESPONSIBILITIESForecasts goals and objectives for the department and strives to meet them.
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Prepares and administers an annual operating budget for the service department.
Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
Maintains reporting systems required by general management
Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality

Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.

Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly

Ensures the safety of all employees by:

Maintains the company's service vehicles by:
Ensuring that the vehicles are in good, safe running order
Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.

• Supervisory Responsibilities:
• Supervises the Service Advisors, and Equipment and Truck Technicians

Hiring, training, motivating and monitoring the performance of all service department staff
Ensuring every employee has a thorough understanding of his or her duties and responsibilities;
Monitoring service department employees' daily productivity reports and corresponding payroll records.
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WHAT WE LOOK FORHigh school diploma or general education degree (GED) essential
Post-secondary diploma or trades certification in a related field preferred
Heavy duty truck/equipment technical knowledge
Three years related experience and/or training
Ability to read, analyze and interpret financial reports
Strong leadership skills
Excellent customer relations skills
Strong business ethics with a professional approach at all times
Functions well with large volume and fast-paced work environment
Valid Driver's License
Periodically lift up to 25 kgs or 50 lbs
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PAY RANGEThe salary range for this position is between $90,000 - $110,000, based on experience
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CANADA BENEFITS PACKAGE

• Our employees receive a generous benefits package including:
• Extended Medical (including Vision)

Dental
Prescription benefits
RRSP with employer matching program
Long Term and Short Term Disability
Life Insurance and Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities
Annual boot allowance