Operation Analyst - Waterloo, Canada - Sun Life

    Sun Life
    Sun Life Waterloo, Canada

    Found in: Talent CA C2 - 1 week ago

    Default job background
    Temps plein
    Description

    Description

    de poste:

    The Imaging Services team in Canadian Document Services (CDS) has several initiatives planned and many items of new work coming to the team that will need to be properly analyzed, documented, and shared with the teams. As a result, we are looking for a dynamic Operation Analyst with a deep affinity for analysis and process improvement to join our team.

    The Operation Analyst will report directly to the Manager Imaging Services and provides support and analysis, to business management functions and projects for the Imaging Services teams.

    What will you do?

  • Consults/Creates new or changing business processes within Imaging Services and works closely with business partners to understand new work to be onboarded
  • Creates and maintains workflows and procedures Participates in reviewing, analyzing and evaluating user needs (i.e. Gembas and Process Confirmations)
  • Establishes standards within CDS, based on industry standards and ensures processes consistency at all sites
  • Coordinates, facilitates, or supports components of business improvement projects and tasks as assigned
  • Communicates progress on activities and alerts appropriately when issues arise
  • Identifies opportunities for improvement in business processes with sound recommendations
  • Provides input into process planning and documentation provides analysis, measurements, and estimates for business partners and Imaging Services leaders
  • Develops business processes, practices and tools, and facilitates implementation with the business teams
  • Accountable for the measuring of process performance by gathering and analyzing data
  • Collaborate with business partners and vendors supporting service change or new implementations

    • What do you need to succeed?

  • Excellent analytical skills (planning, quantitative skills, attention to detail and quality standards)
  • Exceptional research skills including ability to interview business resources to support process design (structuring, conducting, and probing)
  • Technical Writing experience
  • Ability to identify problem areas and propose changes
  • Effective written and verbal communication skills
  • Developing project management skills
  • Proficiency with Microsoft tools, including PowerPoint and Excel
  • Experience using Sharepoint and OneNote
  • College diploma or University degree – BA or a minimum of 3 to 5 years of relevant experience and workflow charting

    • Assets:

  • Bilingual (English, French if position held in Montreal)
  • Solid understanding of Sun Life's structure and business organization.
  • Technical Writing certification
  • Business Analyst certification
  • Lean Management experience

    • Unique requirements:

  • Must be able to obtain Reliability Status through the Government of Canada before a start date can be confirmed (includes a background check with fingerprinting by the RCMP)
  • This is an In-Office role on a daily basis

    • Reasons why you should join us under the Sun:

  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
  • Challenge of a changing and dynamic environment with exposure to many business areas and processes
  • Work-life balance by scheduling your day around your priorities and having more time to spend on the important things

    • L'échelle du salaire de base est pour l'emplacement principal du poste affiché. Elle peut varier selon l'emplacement du candidat sélectionné et d'autres facteurs. En plus du salaire de base, les employés admissibles de la Financière Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l'employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe.

    Depuis toujours, la diversité et l'intégration sont au cœur des valeurs de la Financière Sun Life. Nous croyons qu'un effectif diversifié ayant des points de vue variés et des idées créatives est avantageux pour nos clients, pour les collectivités où nous exerçons nos activités, ainsi que pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.

    Les personnes handicapées ayant besoin de mesures d'adaptation pour présenter leur candidature et celles qui doivent consulter les offres d'emploi sur un support de substitution peuvent envoyer leur demande par courriel à l'adresse ''.

    À la Sun Life, nous voulons créer un environnement de travail flexible où nos employés sont outillés pour donner le meilleur d'eux-mêmes. Nous offrons plusieurs options de travail flexibles selon les exigences du poste et les besoins individuels. N'hésitez pas à en discuter pendant le processus de sélection.

    Nous remercions tous les candidats de l'intérêt manifesté pour ce poste. Nous ne communiquerons qu'avec les personnes qui auront été retenues pour passer une entrevue.

    Échelle salariale:

    53,800/ ,400/87 400

    Catégorie d'emploi :

    Analyse des besoins informatiques - Processus

    Fin de l'affichage :

    24/04/2024