Customer Experience Representative - Bolton, Canada - Titanium Logistics Inc.

Titanium Logistics Inc.
Titanium Logistics Inc.
Verified Company
Bolton, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Job Summary
The Customer Experience Representative will work as a member of our front-line service team, focusing on client support.

They work directly with clients to assist with shipments and offer excellence in customer relations by providing a positive interaction experience on all levels.

In addition, this role will have direct interaction with customers and internal team members to ensure seamless communication.


Job Duties and Responsibilities

  • Respond to customer inquiries providing support as required.
  • Process data entry requirements relative to operational movements.
  • Communicate with shippers, receivers, customers, and internal departments to gather information and book appointments.
  • Address challenging customers and problems that require escalation outside of the department.
  • The report, analyze and resolve system, clients, and operational issues that impact service quality.
  • Maintain records and statistics relative to assigned processes.
  • Perform general office functions as required.
  • Ability to perform tasks independently.

Job Requirements

  • Successful completion of High School Diploma.
  • Strong verbal and written English communication skills.
  • Proficient with the use of a computer and Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
  • Ability to communicate effectively with others and work as a member of a team.
  • Strong ability to multitask and effectively manage work requirements.

Preferred

  • Previous experience in the logistics transportation industry would be considered an asset.
  • Experience working with TMW software would be considered an asset.

Position Details

  • Fulltime employment in an office environment.
  • Cellphone allowance.
  • Quarterly commission incentive.
  • Afterhours may be occasionally needed.
  • Group Benefits offered health and dental.
  • Share Purchase Plan an opportunity to buy company shares through payroll at a 100% match.
  • Titanium is committed to investing in our employees through annual performance reviews we promote from within
  • We thank all applicants in advance; however, only applicants being considered for an interview will be contacted._
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