Spa Supervisor - Burlington, Canada - The Pearle Hotel and Spa, Autograph Collection

The Pearle Hotel and Spa, Autograph Collection

Verified Company

Burlington, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Spa Supervisor at The Pearle Spa plays an integral role in providing guests with a world-class, luxurious spa experience.

The individual in this position thrives on providing genuine and thoughtful service in a serene, relaxing, and calm environment and maintains a positive atmosphere.

Our Spa Supervisor will be a member of a dynamic team who provides award-winning service and support to our guests.

Duties & Responsibilities

Consistently follows operating procedures.
Supervising all Spa staff including reception, therapist, attendants, and other providers.
Oversee and assist in daytoday operations of The Spa.
Processing monthly inventory for retail products.
Bides by The Pearle Hotel and Pearle Hospitality's policies and procedures and holds members of staff to the same standards.
Works closely with service staff to coordinate schedules are accurate and sufficient to supply the demand of services.
Daily communication to all Spa staff regarding daily/upcoming events through use of daily briefings, passon logs, memos, or any other means necessary.
It is expected to cover other roles in the spa operation, should we need support.
Investigates and resolves complaints to guest's satisfaction, recording and communicating all issues to management for follow up.
Reporting and communicating daily to the manager on the daytoday operations of The Spa and staff.
Communicate and be an example of Pearle Hospitality's core values by demonstrating genuine and thoughtful hospitality in the daytoday execution of duties.
Act as a mentor to service staff: embody a great service culture and create a high level of service standards and excellence.
Champion Pearle culture by ensuring high level of staff engagement and continual reinforcement of mission and core values.
Exhibit a positive optimism, professional demeanor, and upbeat personality toward guests, suppliers, vendors, and members of the team
Always act with integrity and honesty, take responsibility for decisions and actions
Demonstrate a commitment to further develop skills and knowledge and initiates action to accomplish goals.

Qualifications

Smart Serve certification

Experience

Minimum of 3 to 5 years' experience as a Supervisor in a spa related field
Experience working in a fastpaced and luxurious environment
Experience working in a spa environment preferred
Experience working in a hospitality, or customer service role

Skills

Passionate about the Spa world.
Strong attention to detail and problemsolving skills
Ability to remain calm during challenging situations
Must be flexible with schedule
Able to work weekdays, weekends, holidays, evening/overnight shifts
Excellent working knowledge of Microsoft Office
Fluency in English, with strong verbal communication skills is essential.
Knowledgeable of Spa operations related software.
An ability to smoothly navigate between engaging employees and handling complex administrative tasks
Willingly accept additional tasks as required for the effective functioning of the work unit.

Pearle Hospitality offers numerous employment benefits including dining, spa, and accommodation discounts; growth and development opportunities; Pearle Rewards program and more We offer competitive wages along with a fun, caring and supportive work environment.

Co-pay benefits for permanent team members after 3 months.

Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

Benefits: