Customer Care Supervisor - Burnaby, Canada - Sunbelt Rentals of Canada

Sunbelt Rentals of Canada

Verified Company

Burnaby, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking for an opportunity to be part of movie production? Sunbelt Rentals Film & TV, previously known as William F White International Inc., the largest movie equipment rental company, is looking for a Client Services Supervisor to join us.

With offices across the country, Sunbelt Rentals Film & TV services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory.

Our job is to help bring the magic of storytelling to life, by supporting our clients as their go-to Partners in Production.

The Client Services Supervisor oversees the Client Services (CSR) & Rentals Desk department, fostering a positive & collaborative team, working closely and cohesively with internal office and warehouse operations to best serve on-site clientele.

Responsibilities:

Supervise, coordinate & assign the daytoday activities of the team, ensuring they have the information, tools and resources needed to perform their jobs efficiently and effectively.
Coordinate and oversee production assignments, Resolve any conflicts, or feedback from staff or customers
Generate reports as necessary, ensuring CSRs are taking appropriate measures to mitigate late returns.
Oversee and assist with checkins and checkouts of equipment packages
Elicit feedback from production crews on current level of service and address areas of improvement, fielding any customer concerns or complaints and ensuring they are addressed in a timely manner.
Receive and appropriately distribute order documents from the CSR department to warehouse floor staff.
Collaborate with the Rental Inventory Coordinator to correct inventory discrepancies
Perform CSR related duties, provide daytoday support to productions in the regional offices.

Qualifications:

Exceptional customer service skills with a minimum of 2 years customer service experience
Minimum 2 years related industry experience, preferred
Minimum 2 years' experience leading a team, preferred
Proficient in Microsoft Office
Experienced with inventory control systems, knowledge of RTPro, an asset
Demonstrated ability to work well autonomously and in a team environment
Ability and willingness to delegate tasks, take initiative and lead
Willing to work alternate hours, as necessary

We Support our Team before anything else - Join us, you will be able to

Enjoy competitive wages and a comprehensive benefits program
Prescription, paid sick day & vacation, vision coverage, short

- & long-term disability coverage

Group RRSP plan, companywide profitsharing program
Tuition & Fitness reimbursement; Boots Allowance program
Develop new skills for a career track in equipment rental industry
We promote from within; you can explore your career to level up and get prepared for various roles
Work with incredible team of people in a safetydriven culture
Social committee with various events; We act with integrity and follow through on our commitments with high level of engagement
We strive to build safe, healthy, inclusive, and sustainable communities

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.

Sunbelt Rentals Film & TV requires applicants to undergo a background verification process prior to commencing employment with the company.

Employment with Sunbelt Rentals Film & TV is contingent on the satisfactory completion of a pre-employment background check.

Sunbelt Rentals Film & TV is an equal opportunity employer — women, people with disabilities, Aboriginal peoples, and visible minorities are welcome to apply.

Job Types:
Full-time, Permanent

Pay:
$27.06-$33.00 per hour

Expected hours: 40 per week

Benefits: