Child Care Registrar - Edmonton - Ymcanab

    Ymcanab
    Ymcanab Edmonton

    1 week ago

    Description

    Be the Spark that ignites the potential in people At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

    When people feel connected and supported, communities become stronger, more resilient, and full of life. That's the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

    About the Role


    The Northern Alberta YMCA is looking for a Child Care Registrar (Business Administrator). The role manages the child care waitlist, monitors operational capacity, and facilitates offers and new registrations for families across all YMCA Child Care locations. The ideal candidate is tech‑savvy, detail‑oriented, and provides excellent customer service.

    Responsibilities

    • Manage child care waitlists to ensure sites operate at capacity, including outbound emails and phone calls to offer care.
    • Support families through online registration and intake processes.
    • Provide technical, financial, and account‑management support to parents, members, and staff using a case‑management or ticketing system.
    • Liaise with third‑party agencies and families to support invoicing and receipt of 3rd‑party billing and government subsidy funding.
    • Prepare and complete monthly government claims and invoices, including audits and reconciliation.
    • Manage accounts receivable, including communication with staff and customers to update payment information and minimize debt.
    • Maintain accurate, complete, and current accounts and financial transactions in our CRM (Avocado & Salesforce).
    • Identify, develop, test, and implement solutions for new use cases, workflows, process changes, and technology upgrades to deliver exceptional customer service.
    • Support workflow and process improvements for centralized registration and account‑management processes.
    • Develop appropriate reports to support YMCA systems, initiatives, and operations.
    • Assist with other administrative tasks, functions, and duties as required.

    Qualifications

    • Previous experience with child care delivery, registration, and account management; enterprise systems and data management in Salesforce is an asset.
    • Effective technical writing and verbal communication skills with strong attention to detail and customer service.
    • Minimum 2+ years of administrative experience or a combination of education and experience.
    • Certificate, diploma, or degree in administration, accounting, information systems, or related field is an asset.
    • Intermediate to advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).

    Why Work for the YMCA?


    The YMCA of Northern Alberta is a charity dedicated to helping people grow, lead, and give back to their communities. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities. Join us and contribute to over 100 years of empowering people to shine.

    Equity, Diversity, & Inclusion


    We create a diverse, inclusive workplace where everyone can belong. We are committed to safety and child protection; all applicants must undergo a Police Records Check.

    The YMCA only considers applicants who are legally entitled to work in Canada. Due to the volume of applications, we can only contact candidates who are selected for an interview.

    EEO Statement


    We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status. The Y respects the privacy and confidentiality of all applicants during the recruitment process.


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