Customer Support Technician - Toronto, Canada - HNP Power

Description

As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our valued customers.


Responsibilities:

• Provide accurate information and assistance regarding products, services, and company policies
• Resolve customer issues and complaints to ensure customer satisfaction
• Perform data entry tasks to update customer records and maintain accurate documentation
• Analyze customer needs and recommend appropriate solutions or products
• Upsell additional products or services to customers when applicable
• Collaborate with other team members to resolve complex customer issues
• Maintain a high level of knowledge about our products, services, and industry trends
• Follow up with customers to ensure their needs have been met

Requirements:

• Excellent verbal and written communication skills in English
• Strong phone etiquette and active listening skills
• Proficient in data entry and computer skills
• Ability to analyze customer needs and provide appropriate solutions
• Previous experience in sales or customer service is preferred
• Ability to multitask, prioritize, and manage time effectively
• Strong problemsolving skills and ability to handle difficult situations with professionalism
• Positive attitude, empathy, and patience when dealing with customers

Salary:
$43,800.00-$49,800.00 per year


Benefits:

• Dental care
• Extended health care
• Onsite parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Work Location:
In person