Guest Service Representative - Kingston, Canada - The Holiday Inn Express & Suites Kingston Central

The Holiday Inn Express & Suites Kingston Central
The Holiday Inn Express & Suites Kingston Central
Verified Company
Kingston, Canada

4 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter


Description

ABOUT US:


At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure.

We thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Owned and operated by Diamond Hotels Management Inc.

we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Holiday Inn Express & Suites Kingston Central property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more

***: Our Guest Service Representatives not only hold the keys to every room, but they also hold one of the important roles in our hotel With their naturally friendly and thoughtful attitude, and a passion for sharing their local knowledge of Kingston, our guest service representatives handle everything related to the guest such as creating reservations, preparing for arrivals, checking guests in and out of the hotel, processing payments and more in a friendly and helpful way.


DUTIES & RESPONSIBILITIES:


  • Greet and welcome guests upon arrival
  • Register guests onto the computer, verify reservation, address, and credit information, and assign rooms, making every effort to accommodate special requests
  • Comply with all hotel loyalty programs
  • Check guests in and out
  • Give directions to guests as needed
  • Handle reservation inquiries, guest complaints and concerns
  • Process client payments according to procedure
  • Maintain a house bank and make a deposit and accurate report of receipts daily.
  • Provide accurate currency exchange for guests.
  • Answer all telephone calls and transfer calls accordingly internally as well as to guests
  • Report any unusual occurrences or requests to your Supervisors and Manager
  • Maintain the order and cleanliness of the Front Desk and back office
  • Work with other departments to accommodate any guest related requests
  • To maintain "float" in a cash drawer, complete a daily cash deposit slip and deposit all monies into the hotel safe according to the hotel's policies
  • Comply with all rate and revenue protocols
  • Perform any other tasks as required
-
The above areas of responsibility are not all inclusive and may be amended from time to time._


QUALIFICATIONS

  • Completion of secondary school diploma or equivalent
  • Previous Front Desk experience preferred
  • Minimum of 2 years customer service experience
  • Must be computer literate
  • Ability to speak French is an asset
  • Must possess strong organizational and time management skills
  • Must possess an outstanding level of customer service, be punctual, and wellorganized
  • Must have excellent attention to detail
  • Must be a team player and have excellent communication skills
  • Must possess the ability to communicate effectively within a diverse team environment
  • Ability to work effectively and collaboratively in a multicultural environment with coworkers, managers, and guests
  • Must take initiative

Job Types:
Full-time, Part-time


Salary:
$18.50 per hour


Benefits:


  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off

Work Location:
In person

More jobs from The Holiday Inn Express & Suites Kingston Central