Guest Service Representative - Kingston, Canada - The Holiday Inn Express & Suites Kingston Central

The Holiday Inn Express & Suites Kingston Central

Verified Company

Kingston, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT US:

At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure.

We thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Owned and operated by Diamond Hotels Management Inc.

we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Holiday Inn Express & Suites Kingston Central property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more

***: Our Guest Service Representatives not only hold the keys to every room, but they also hold one of the important roles in our hotel With their naturally friendly and thoughtful attitude, and a passion for sharing their local knowledge of Kingston, our guest service representatives handle everything related to the guest such as creating reservations, preparing for arrivals, checking guests in and out of the hotel, processing payments and more in a friendly and helpful way.

DUTIES & RESPONSIBILITIES:

Greet and welcome guests upon arrival
Register guests onto the computer, verify reservation, address, and credit information, and assign rooms, making every effort to accommodate special requests
Comply with all hotel loyalty programs
Check guests in and out
Give directions to guests as needed
Handle reservation inquiries, guest complaints and concerns
Process client payments according to procedure
Maintain a house bank and make a deposit and accurate report of receipts daily.
Provide accurate currency exchange for guests.
Answer all telephone calls and transfer calls accordingly internally as well as to guests
Report any unusual occurrences or requests to your Supervisors and Manager
Maintain the order and cleanliness of the Front Desk and back office
Work with other departments to accommodate any guest related requests
To maintain "float" in a cash drawer, complete a daily cash deposit slip and deposit all monies into the hotel safe according to the hotel's policies
Comply with all rate and revenue protocols
Perform any other tasks as required

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The above areas of responsibility are not all inclusive and may be amended from time to time._

QUALIFICATIONS

Completion of secondary school diploma or equivalent
Previous Front Desk experience preferred
Minimum of 2 years customer service experience
Must be computer literate
Ability to speak French is an asset
Must possess strong organizational and time management skills
Must possess an outstanding level of customer service, be punctual, and wellorganized
Must have excellent attention to detail
Must be a team player and have excellent communication skills
Must possess the ability to communicate effectively within a diverse team environment
Ability to work effectively and collaboratively in a multicultural environment with coworkers, managers, and guests
Must take initiative