Tutor Advisor - Montreal

LRDG Language Research Development Group is a Canadian company, based in Montreal, and a leader in online language learning, offering a unique blend of tutoring expertise and online community support, for fast, proven results. · We have been a recognized partner of the Canadian g ...

Job description

LRDG Language Research Development Group is a Canadian company, based in Montreal, and a leader in online language learning, offering a unique blend of tutoring expertise and online community support, for fast, proven results.

We have been a recognized partner of the Canadian government for over 20 years and are now looking to grow and develop what has made our company a success to date.

We are seeking a Tutor Advisor to join our team.

Reporting to the TED Manager and working closely with internal departments, this individual will serve as a central coordination point within the tutor ecosystem.

The role involves overseeing day-to-day operations, managing case follow-ups and cross-functional communications, and supporting tutors with procedural, administrative, and operational matters.

The Tutor Advisor ensures alignment between tutors and LRDG processes, maintains service continuity, and contributes to the overall quality and efficiency of tutor operations.

Key Responsibilities

Meetings, Cross-Functional Coordination & Case Oversight:
Weekly scrums and internal coordination meetings (TED, LRDG, TOP)
Project meetings and roadmap updates
Recruitment and workforce planning meetings
Cross-functional coordination and follow-ups
Participation in ad hoc meetings and internal initiatives
Zendesk/Outlook case oversight and follow-up
Reviewing misassigned tickets and ensuring proper reassignment
Escalating operational or quality cases to the appropriate team

Tutor Operations & Administrative Compliance

Conducting random checks of ESR reports to ensure administrative accuracy
Monitoring tutor adherence to required portal procedures
Managing tutor departures, pauses, and returns (in coordination with other teams)
Assisting tutors with technical and procedural operations. (Ex; when tutors need assistance or clarification on who to contact, their availability, questions about the portal and usage, Teams etc...)

Administrative & Financial Follow-Up

Processing invoices (information sessions, referrals, etc.)
Managing payroll-related questions
Handling billing cycle closures (bi-weekly)
Following up on salary increase requests
Monitoring tutor referrals

Communication, Documentation & Tutor Engagement

Mass communications to tutors
Drafting and sending newsletters and announcements
Sending positive feedback to tutors
Updating internal documentation and publishing Zendesk articles

Skills And Qualifications

Excellent French and English (written and spoken)
Strong organizational and multitasking skills
High attention to detail and follow-through
Confident communicator with a service-oriented mindset
Comfortable handling ambiguity and prioritizing independently
Ability to balance empathy with operational requirements
Reliable and structured
Calm, diplomatic, and solution-focused
Proactive and autonomous
Team-oriented and collaborative
Trustworthy with sensitive information
Experience in operations, coordination, or support roles
Experience as an AMG, pedagogical advisor (an asset), or coordinator
Strong understanding of FSL/ESL/Evaluation environments (preferred)
Knowledge of LRDG operations

What We Have To Offer

3 weeks vacation + 1 week off during the holidays
Health benefits and RRSP plan from day one
Flexibility - we offer flexible working hours during the week
Hybrid work environment - 2 days in the office and 3 days telecommuting
Company-organized events throughout the year
Dynamic downtown office with coffee, snacks and gym

Additional information


Location:
Montreal / hybrid


Status:
full-time, temporary (maternity leave replacement, contract ending on March 12th, 2027)

Working week: 35 hours/week


Start date:
Monday, March 23rd, 2026

Hourly rate:
$25-$28/hour depending on experience.