Communications Clerk - Winnipeg, Canada - St. Boniface Hospital

St. Boniface Hospital

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 328415

Position Number:

Posting End Date:
January 5, 2023

City:
Winnipeg

Site:
St. Boniface Hospital

Department / Unit:
Telephone & Inquiry - SBH

Job Stream:
Non-Clinical

Union:
UFCW-Supp-832

Anticipated Start Date: 01/06/2023

FTE: 0.17

Anticipated Shift:
Days;Evenings;Weekends

Daily Hours Worked: 7.75 & 5.5 hrs

Annual Base Hours: 2015

Salary:
$19.375, $19.956, $20.555, $21.170, $21.808, $22.460

Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We're united by a shared commitment to excellent and equitable health care._

Position Overview:

Under the general supervision of the Manager, Patient Registration, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St.

Boniface General Hospital, the COMMUNICATIONS CLERK is responsible for:

performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.

Experience:

Six (6) months related* experience OR six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.
NOTE: Experience as a Ward Clerk, Unit Assistant, Receptionist, Secretary I, Secretary II or Dispatcher is deemed to meet the definition of "related" experience.

Education (Degree/Diploma/Certificate):

Grade XII or recognized equivalent

Certification/Licensure/Registration:

Not Applicable

Qualifications and Skills:

Fluently bilingual in both English and French**:
Ability to work in a Windows operating environment.
Keyboarding skills.
Ability to read, write, speak and understand English.
Ability to interact well with others.
Ability to retain information which is of a confidential nature.
Ability to multitask in a fast paced environment.
Good interpersonal communication skills.
Good telephone manner.
Ability to adapt readily to stressful situations.
Ability to work independently with mínimal supervision.

Physical Requirements:

Not Applicable

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT._ _The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services._