Technology Support Specialist - London, Canada - Western University

Western University

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Western:

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.

We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us:

The Faculty of Education will transform education and transform lives by leading and contributing to teaching excellence in research-intensive academic and professional programs, and through world-class research that produces measurable and high-quality social impact that benefits society.

We are committed to enhancing equity and accessibility for all learners, and culturally and socially responsive knowledge brokering and mobilization.

Responsibilities:

The Technology Support Specialist provides broad, overall technological support to a team or designated unit. The incumbent will be responsible for assisting in the configuration, installation, support and maintenance of designated units' network of workstations, mobile and personal devices, and required software. The incumbent will ensure appropriate security, backup and recovery procedures are implemented. The Technology Support Specialist will prepare any related documentation, and assist in planning and installing upgrades and changes. The incumbent will undertake JIRA administration and participate in a Classroom Technology Refresh project.

Qualifications:

Education:

Diploma in Computer Sciences

Experience:

Skills, Abilities & Expertise:

Familiarity with programming languages and code
Knowledge of commonlyused concepts, practices, and procedures relevant to the field
Ability to adapt to change and master new technical and organizational concepts and processes
Ability and willingness to stay abreast of technological developments
Computer skills with the ability to creatively use and integrate technology to improve quality and productivity
Communication skills to describe technical concepts effectively to both novice and sophisticated users
Ability to write clear, concise and accurate procedural documentation
Ability to work in a manner that models best practices in confidentiality standards
Ability to provide solutions and ideas for improvement by using imaginative approaches where constructive thinking and innovation are required
Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations
Ability to follow formal business practices with high attention to detail
Demonstrated ability to take initiative, to work independently and follow through on work assignments
Problem solving skills with a sense of urgency in resolving issues and getting tasks completed
Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner
Ability to work independently and effectively as a member of the team to achieve department goals
Ability to investigate and research issues and resolve problems

Why Western?:

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity:

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.