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Field Service Technician - Quebec City, Canada - Integra LifeSciences
Description
Changing lives. Building Careers.
Joining us is a chance for you to do important work that creates change and shapes the future of healthcare.
- The Field Service Technician (FST) provides onsite repair and preventative maintenance services to customers owning Integra medical equipment, including Third Party equipment. Travel up to 85% is required throughout the designated geographic area. In addition, the FST will provide coverage for other areas for vacation relief and back up duties as required.
- Provide repair and preventative maintenance service for Integra & OSI equipment at customer site.
- Provide quotes and pricing.
- Become and remain proficient in all user and service manuals, company procedures and work instructions.
- Work closely with sales personnel to communicate customer service needs, technical information, and other information as requested.
- Provide technical service and support to internal and external customers.
- Maintain and keep accurate inventory of all parts assigned. Request parts as needed through the Repair and Service Supervisor and Materials Coordinator.
- Provide technical support to Integra employees and customers.
- Always present a professional image.
- Liaise with other departments/personnel as required.
- Comply with company procedures, policies, and guidelines.
- Comply with customer policies and procedures.
- Assist with the development & delivery of technical training as required.
- Perform other duties and responsibilities as required.
- Work with fellow team members to communicate common concerns and problems.
- Qualification:
- 2-year degree in electrical engineering, electronics technology, biomed certification or a closely related field.
- At least 25 years' experience in a Field/Service/Repair capacity.
- Any equivalent combination of education and experience. Experience will include customer contact, handson electronic equipment installation, repair, services, and technician training.
- Demonstrated technical aptitude
- Good communication skills verbal & written
- Solid computer skills; Oracle skills a plus
- Experience in the medical field a plus
- Knowledge in medical device repair and service of electronic equipment.
- Knowledge in ESD principles and practices
- Working knowledge of Quality System Regulations
- Knowledge of ISO standards, knowledge of reading and interpreting schematics and wiring diagrams.
- Excellent written and verbal communication skills, selfmotivated & team player.
- Ability to deal effectively with the multiple activity requests and emergencies.
- Ability to effectively maintain professional, proactive customer relationships, ability to exercise sound judgment in evaluating situations and decision making, ability to follow or give verbal and written instructions.