guest services manager - Saskatoon, Canada - NPC/Sandman Hotel Group

    NPC/Sandman Hotel Group
    NPC/Sandman Hotel Group Saskatoon, Canada

    2 weeks ago

    Default job background
    Description
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 32 to 40 hours per week
    • Education:
    • Expérience:

      • Education

    • Secondary (high) school graduation certificate
    • or equivalent experience

      • Work setting

    • Hotel, motel, resort

      • Tasks

    • Develop and implement policies and procedures for daily operations
    • Supervise staff
    • Conduct training sessions
    • Perform front desk duties
    • Enforce policies and procedures
    • Address customers' complaints or concerns
    • Assist clients/guests with special needs
    • Establish work schedules
    • Organize and maintain inventory

      • Supervision

    • 5-10 people

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Tight deadlines
    • Attention to detail
    • Standing for extended periods

      • Personal suitability

    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Initiative
    • Team player

      • Screening questions

    • Are you currently legally able to work in Canada?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?
    • Do you have the above-indicated required certifications?
    • What is the highest level of study you have completed?
    • What is your current level of study?

      • Experience

    • 1 year to less than 2 years

      • Health benefits

    • Dental plan
    • Health care plan
    • Vision care benefits

      • Support for newcomers and refugees

    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
    • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

      • Support for youths

    • Offers on-the-job training tailored to youths
    • Offers mentorship, coaching and/or networking opportunities for youths

      • Support for Indigenous people

    • Offers mentorship, coaching and/or networking opportunities for Indigenous workers