Director of Business Resilience, Gtsm - Toronto, Canada - Manulife

Manulife

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

Join our Global Technology Services Management Team

Collaborating with the AVP, IT Availability, this role will provide effective Business Continuity and Disaster Recovery coordination of planning and testing activities for North America.

Additionally, the incumbent will be involved in supporting related risk governance and regulatory requirements. This position will establish strong interactive relationships and communication within ETS (Enterprise Technology Services) and across business segments.

You will define, implement, maintain and optimize processes and develop metrics to assess performance, risk levels and potential areas requiring remediation.

This role also provides counsel and supports the Global Technology Service Management (GTSM) vision by integrating the practice with related disciplines such as incident, change and problem management, crisis management and overall technology risk management.

How will you Contribute:

Strategic Leadership:

Supports design / supplement vision, strategy directive, and target operating model for IT Availability.
Demonstrates the best industry practices to design and generate momentum for optimized enterprise wide ETS business continuity and disaster recovery management framework via collaborative partnerships and partner relationship management.
Crisis Management.
Collaborates with colleagues within ETS to drive development, maintenance and testing of business continuity plans for ETS North America.
Collaborates with colleagues to drive development, maintenance and testing of data centre disaster recovery plans for ETS North America.
Regularly reviews, updates and implement global process requirements for disaster recovery and business continuity across the organization.
Implements and updates metrics to review performance, risk and remediation associated with strategic objectives.
Provides directional leadership and team mentorship / coaching to teams in order to enable change.

Initiatives and Portfolio:

Translates the GTSM and IT Availability vision into portfolio of integrated strategic initiative(s) with targeted strategies/tactics.
Develops strategic objective for the problem management field, formulates strategies and detailed roadmaps to move from current to target state vision in an integrated manner with other related disciplines. Obtains agreement from senior management on the implementation of strategy via the roadmap.
Work across the various technology teams to identify areas of improvement leading to constant and improved state of readiness.
Works with second line of defense to identify and adjust governance artifacts to reduce availability risk for the ETS team.

Leadership & People Development:

Models our six Values to drive the change required to transform GTSM team.
Helps frame upskilling strategies in support of GTSM vision.
Contributes to the enablement of workforce agility and improve talent management and skill development opportunities for employees.
Set direction and vision for the team, coaching, and mentoring the team.
Challenges, coaches, and enables team members to develop to their fullest and improve their contribution to their teams and organization.

Skills and Experience:

Minimum of 10+ years of technology leadership experience in technical delivery in IT / Technology service delivery / disaster recovery / business continuity management space.
Bachelor's degree or equivalent experience in computer science, computer engineering, management of information systems.
Experience managing third party risk with focus on technology third parties.
Must be an industry leader with 5+ years of enterprise service management experience with demonstrable experience in developing and driving strategic and tactical plans in these domains.
CBCP designation or equivalent experience preferred
Demonstrable ability to build a team that drives newage thinking balanced with driving down costs and improved efficiencies.
Solid understanding of Business and Technology Resilience processes and applicable industry regulations.
Demonstrated critical and entrepreneurial thinking and planning at a strategic, divisional and global level. Ability to translate strategic plans into specific objectives, and to create and implement project plans to achieve objectives.
Customer focused and see beyond short term project goals and existing limitations to deliver ef