Client Support Specialist - London, Canada - London Health Sciences Centre
Description
Posting Period:
Open:
July 13, 2023
Deadline:
July 19, 2023
Non-Union
Department Name:
Client Support, Information Technology Services
Client Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or re-directed through a queue for on-site support. They resolve basic technical questions and work on hardware/software/network problems related to individual computer access.
Client Support Specialists may also be responsible for monitoring the hospital's Data Centre operations, to ensure availability, performance, security and reliability - including operating procedures, system backups/restores and system maintenance procedures.
Regular Full-TimeRate of Pay:
$29.28 per hour - $36.62 per hour
Hours of Work: 37.5 hours per week
Qualifications:
- Successful completion of a College diploma in Computer Science, Computer Networking, or Computer Specialist
- A+ Hardware Certificate, MCSE or CNA preferred
- Minimum (1) year recent, related experience in a high volume computer support environment
- Excellent customer service and personal interaction skills
- Excellent communication skills both verbal and written
- Proficient problem resolution and troubleshooting skills and aptitude
- Proficient technical and analystical skills
- Demonstrated commitment to the principles of patient and family centered care
- Demonstrated knowledge of and commitment to patient and staff safety
- Demonstrated practice and commitment to LHSC's Mission, Vision and Values
- Demonstrated ability to attend work on a regular basis
Immunization Requirements:
- Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis.
- Provide documentation of the Tuberculosis skin testing (two step) and COVID vaccine series.
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