Application Support Specialist 1 - Burnaby, Canada - BC Hydro

BC Hydro

Verified Company

Burnaby, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Powered by water... and by people like you

Providing clean electricity to 4 million customers takes a diverse workforce and that's where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

JOB DESCRIPTION

Duties:

Participates in the end user level systems design, testing, and data quality processes.

desk management system. Tracks common issues and updates scripts and online help as
required to build a knowledge base.

contacts and/or refers second level problems to higher level technical staff.

Participates in the design and development process for new or revised systems and

enhancements by performing duties such as: providing input on enhancement and change
proposals; testing enhancements for functionality and operational efficiency and effectiveness;
providing feedback and recommendations based on test results.

Performs a quality assurance process to correct data in system; reviews reported system errors

and ensures the standards and the accuracy of information are maintained; follows up with data
originators for further information or to provide technical advice and guidance.

Generates regular reports indicating the number of requests received for help desk and IT

infrastructure support.

Carries out specific change management activities as assigned, such as identifying users of a

particular system and the extent and nature of their usage.

Meets with outside agencies and

- their business requirements.

Attends various user group meetings to keep current on systems issues from both technical and

system user perspectives.- Performs duties of a minor nature related to the above duties that do not affect the rating of the

job

Qualifications:

***- Completion of a Diploma or Certificate from a technical institute with a minimum of two (2) years
- functional group across the organization, such as McLaren, DAD, PassPort, SAP, SAM, ADCS- troubleshooting and correction procedures; quality control procedures and standards; problem- determined by operational need), such as McLaren, DAD, Passport, SAP, SAM, ADCS (Itron

OCE), MDMS (Itron IEE).
Demonstrated capability to develop and maintain positive working relationships with peers,

managers and external contacts.- Requires a valid BC driver's licence or demonstrated ability to meet travel requirements

independently.- Satisfactory performance on this job may require completion of BC Hydro's Electrical

Fundamentals within 12 months.

ADDITIONAL INFORMATION
***
This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).

A condition of employment for this job is that you maintain the following requirements in good

standing:
Driver's License Type = Class - Please note that this position will support Sharepoint, Mobile apps and SAP Financials. As such,

experience with Sharepoint, Mobile apps and SAP Financials will be considered an asset.

This is a temporary opportunity for approximately 12 months.
This is a hybrid position requiring two days in the office, Tuesday and Wednesday.

PN
We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer.

minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and

BC Hydro has a COVID-19 Vaccination Policy that requires employees to have a full series of
COVID-19 vaccine and provide proof of vaccination on request. This Policy is currently suspended
but may resume at BC Hydro's discretion. While the Policy is suspended, all new employees are
required to disclose their vaccination status to BC Hydro.

Flexible work model role definitions
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Our four role types identify the degree of flexibility an employee could have to work fro