Outbound Winback Sales Specialists - Edmonton, Canada - SP Data Digital

SP Data Digital

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are:

What We Offer:

-
100% Remote opportunity:

Paid training + Learning Lab
Competitive pay + uncapped bonus earning potential
Fulltime positions 40hour week
Opportunity for growth and development
We have great benefits: HEALTH + DENTAL + VISION (We've got you covered)
Online Classroom with an engaging environment and with great support
Immediate start dates

The Job:

SP Data Digital is seeking
Outbound Winback Sales Specialists to join our growing team.

The team consists of specialized outbound call center members who are responsible for reinstating customers who have disconnected their accounts.

They conduct a thorough account review to identify any service breakdown and offer customized solutions for service and pricing based on customers' needs.

Our goal is to ensure long-term satisfaction for our customers.

Main Responsibilities:

As an Outbound Sales and Winback agent you will:

Resolve customer issues within established guidelines and policies to save customers.
Have the ability to balance customer service skills with retention and sales.
Maintain a high level of competitiveness and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Meet or exceed all performance metric goals for the program

What you bring:

Minimum 1 year of experience selling a product or service
At least 6 months of experience in customer service
Previous retention experience is considered an asset
Experience in a call center environment is considered an asset
Sales experience in internet, cable, wireless, etc. an asset
Ability to sell and build customer relationships over the telephone
Completed high school diploma or higher
Available to work on a flexible schedule: days, evenings, and weekends to meet customer demand

Important Details:

Must have a dedicated and distractionfree workspace
Internet Connection MUST be hardwired to the router with an ethernet cable (No WIFI)
Internet speeds minimum 15Mbps Download/6Mbps Upload
Headset with microphone (USB)
Builtin or extended Webcam

SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.