Telephone Operator - Winnipeg, Canada - Seven Oaks General Hospital

Seven Oaks General Hospital

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 338505

Position Number:

Posting End Date:
June 13, 2023

City:
Winnipeg

Site:
Seven Oaks General Hospital

Work Location:
Seven Oaks General Hospital

Department / Unit:
Telephone & Information Services - SOGH

Job Stream:
Non-Clinical

Union:
CUPE-FS-WCHREO

Anticipated Start Date - End Date: 08/26/ /26/2025

Reason for Term:
Maternity Leave

FTE: 0.20

Anticipated Shift:
Days;Weekends

Daily Hours Worked: 7.50

Annual Base Hours: 1950

Salary:
$19.038, $19.612, $20.198, $20.803, $21.429, $22.07- Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We're united by a shared commitment to excellent and equitable health care._

Position Overview:

Responsible for answering telephones and provides Seven Oaks Hospital (SOH) receptionist functions by greeting, directing, and assisting internal and external callers, patients, families and visitors.
Makes decisions following policy as to the best way to route all inquiry calls including patient/general inquiries and emergency codes.
Monitors and announces all public address codes, including medical emergency and contingency codes.
Contacts physicians and Administrative Personnel via the use of the public address, internal and external paging systems; maintains daily records; and performs other related duties as assigned.

Experience:

At least one year previous experience as a telephone operator required and a minimum of oneyear direct receptionist experience in a health care setting required.

Education (Degree/Diploma/Certificate):

Grade XII.
Medical Terminology preferred.

Certification/Licensure/Registration:

Not applicable

Qualifications and Skills:

Keyboarding speed minimum 40 wpm.
Computer skills required including Microsoft Office (Word, Excel and Outlook).
Courteous and respectful when interacting with patients, the general public and other staff.
Superior command of English (oral and written) and superior interpersonal communication skills required.
Ability to communicate effectively using the overhead, internal and external paging systems.
Must have excellent customer service (communication) and telephone skills (including diction and telephone manner).
Ability to adapt readily to emergency situations and to work independently with mínimal supervision throughout multiple shifts is required.
Flexibility and independence in assessing situations and making effective decisions.

Physical Requirements:

General office surroundings in a busy, interactive sevendaysa week service environment.
Considerable amount of sitting.
Frequent contact with patients, families and the general public.
Good physical and mental health to meet the demands of the position.
Ability to work in and cope with stressful situations.

This term position may end earlier as outlined in your collective agreement.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT._ _The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services._