Systems Support Technician: Ipad Management - Winnipeg, Canada - RETSD

RETSD

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Systems Support Technician:
iPad Management
Bulletin No. 24OS-008

Administration Offices

Full-time position

Information Technology Department

35 hours per week

Effective ASAP

Job summary:

Reporting to the Systems Support Manager, the Systems Support Technician (SST): iPad Management manages and supports the River East Transcona School Division's Apple iPad devices.

This position entails imaging/setting up iPads, maintaining the Mobile Device Management (MDM) server, and supporting staff and student iPad deployments.

The SST will also be assigned various tasks that are specific to their strengths such as, but not limited to:

Duties:

Prepare and asset tag iPads and Apple TVs and setup and maintain Apple TVs
Enroll and ensure devices are assigned an MDM license on the MDM server
Ensure iPads are assigned in Device Enrollment Program (DEP) via Apple School Manager
Administer and assign software app licenses on MDM server
Assign devices to the required groups
Develop and support the image deployment process for all Apple devices
Ensure staff and students are registered in Apple School Manager
Distribute apps to all Apple devices as required
Manage updates and patches to Apple iOS devices and liaison with Apple and MDM provider for support and updates
Test app updates to ensure compatibility with iOS updates, followup with developer(s) as required
Create MDM reports for Systems Support Manager
Work with the Systems Support Manager to plan major iOS operating system upgrades
Ensure iOS upgrades are installed on devices as required
Update, monitor, maintain MDM server; diagnose and correct performance problems
Review policies to ensure iPads are running optimally from a security and performance perspective
Stay informed of changes, enhancements and security updates to the MDM and iOS
Ensure assigned IT tickets are resolved in a timely and professional manner
Other duties as assigned

Qualifications:

Education and experience: o Diploma in Computer Technology (preferred) o Experience managing devices with an MDM service o Experience working in an Apple environment o Two to five years of demonstrated Apple and MDM development
Knowledge and skills: o Strong knowledge and experience supporting iPads in the workplace for multiple users o Strong knowledge and experience setting up and configuring networked iPads and Apple TVs o Knowledge of Apple operating systems and MDM solutions such as Microsoft Intune o Knowledge of Apple hardware and specifications o Strong desire to stay informed of new initiatives
Communication and interpersonal skills: o Excellent written and verbal communication skills and the ability to communicate in a professional manner o Ability to respond and positively interact with coworkers, administrative staff and vendors
Strong interpersonal and team working skills o Demonstrated professionalism and respect for privacy in dealing with sensitive and confidential employee and student information
Organization and time management: o Demonstrated organizational and time management skills with the ability to prioritize and multitask in a highvolume environment and to meet set tasks within timelines o Strong problemsolving skills o High degree of initiative

Physical Demands and Working Conditions:

A valid MB driver's license and reliable transportation are required
Ability to climb a ladder is required
External applicants must supply a Criminal Record Search and a cleared Child Abuse Registry check upon hire

Salary:
$62,970.00-$73,844.00 per year

Schedule: