Customer Support - Calgary, Canada - LIFEFORM Furniture Manufacturing Inc.

Description

Customer Support & Administrative Specialist

/Permanent


Schedule:
Monday to Friday, 8 am - 4:30 pm (42.5 hours per week)


Benefits:

• Personal Health Spending Account (covers medical expenses such as dental, vision, prescriptions, massage, physiotherapy, etc.)
• Onsite parking
• Business Casual dress

Job Summary:

Responsibilities:


Data Entry:
Accurately process customer orders using our Order Management system. Enter order details, verify information, and ensure timely and accurate order fulfillment.

Warranty Management:
Manage warranty claims, coordinate with technical specialists, and ensure resolution of customer concerns.

Reception Duties:
Greet visitors, answer phone calls, and maintain a welcoming environment. Perform general office duties such as filing, photocopying, and document management.

Administrative Support:
Provide administrative overflow support as needed, assist office staff, and maintain office organization.

Collaboration:
Work closely with colleagues and other departments to ensure smooth project execution and customer satisfaction.


Qualifications:

• High school diploma or equivalent.
• Minimum of 2+ years of experience in a customer service, administrative, or similar role.
• Proficiency in Google Suite (Microsoft Office (Word, Excel, Outlook)).
• Critical Thinking: Demonstrated ability to analyze situations, make informed decisions, and solve problems effectively.
• Ability to communicate and/or escalate challenges professionally and effectively to supervisors or management as required.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities and prioritization of work.
• Attention to detail and problemsolving skills.
• Ability to work in a fastpaced environment and meet tight deadlines.
• Gain knowledge of warranty policies & practices.
• Strong interpersonal skills and ability to excel in a team environment while taking direction from other staff.
• Perform other duties as required.

Why LIFEFORM Chairs?

• Join an established company with nearly 50 years of local family owned/operated history focused on customer satisfaction.
• Be part of a collaborative and supportive work environment.
• Play a vital role in ensuring the smooth execution of projects and enhancing customer satisfaction.

How to Apply:

If you are a proactive, motivated individual with a passion for providing world-class service and possess strong multitasking and critical thinking skills, we encourage you to apply.

Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.

LIFEFORM Chairs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Job Types:

Full-time, Permanent


Pay:
From $21.00 per hour

Expected hours: 42.5 per week


Benefits:

• Casual dress
• Extended health care
• Onsite parking

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 2 years (required)

Language:

• English (required)

Work Location:
In person