Customer Service Administrator - Markham, Canada - Gusta Cooking Studio

Description

Gusta Cooking Studio is looking for a Customer Service Administrator at our cooking school. You will help out in aspects of customer service, office administration, client management, and wholesale maintenance. This is a front-of-house role in our small business setting where conviviality is celebrated.


Customer Service & Office Administration

• Greet/welcome customers and students
• Handle point of sale, open and close cash register
• Handle ordering of products and merchandises, inperson, by phone, or online
• Advise on products and merchandises, redirect questions when needed
• Handle student registration/payment/scheduling
• Update upcoming class communications
• Quality check studio to match standards, prepare aprons for students
• Provide after class service, including sending of pictures, lost and found, etc.
• Processing of various documents and other office works as necessary
• Ensure adequate office supplies for student and staff use

Client Management

• Provide welcome form to first time students, enter data from form
• Assist in taking class pictures
• Handle after class feedback, including notifying of survey results
• Update student records on CRM software
• Keep track of waiting lists and report upon meeting requirement

Wholesale Maintenance

• Maintain showroom tidiness
• Product visual management
• Processing of packing lists and invoices
• Assist in packaging and shipping online order
• Assist in updating online products
• Assist in product costing and pricing
• Assist in inventory management

At an educational venue, you provide information to students courteously and help them with genuine care. In a wholesaler's mindset, you ensure customer satisfaction and efficient delivery. On administrative tasks, you demand exacting precision while constantly propelling systemic improvements.


Required Skills:

• Fluent English and Cantonese. Mandarin and French are assets but not a must
• Computer literacy both online and offline
• Extreme organization skills and high emotional quotient
• Sensibility to communicate tactfully and problemsolve logically
• Optimism to work with uncertainties in a constantly evolving environment
• Motivation to taking initiatives and progressive thinking always ask "is this what I can do next?"

Preferred Skills

• Prior customer service experience preferred
• Good sense of aesthetics, visual organization skills preferred
• CRM, POS, E-Commerce, Google Docs, Office, Photoshop, AI
• Curiosity to global dessert and food trends makes you happy
• Familiarity with Japanese and European cultures and languages a plus
• Degree preferred, but highly intelligent individuals are more than welcome to apply
• Not a skill, but valid driver's license

Working Hours

• 5 days a week, Tuesday to Saturday, 11AM to 6PM/7PM as basic framework with flexibility
• Negotiable, flexible, and fair to ensure we are all happy

Working at a small start-up can be stressful, but what's the fun without stress? If you believe food industry is sad and unjust, know that we think otherwise.

Job Types:
Full-time, Permanent


Salary:
From $17.00 per hour


Work Location:
In person