Manager, Client Services - Surrey, Canada - WorkSafeBC

WorkSafeBC

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job requisition number

038141

Job location

Nanaimo
Surrey
Terrace
Victoria

Full-time / part-time

Full-time

Salary

$124,081 to $150,758 annually

Posting period

From 08/10/2023 to 08/31/2023

Overview

Do you have leadership experience in disability management and return to work practices? As a

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Manager, Client Services you'll lead a multi-disciplinary case management team focused on the rehabilitation and return-to-work of persons injured in the course of their employment. This role is integral to the effective operations of Case Management Services and the delivery of service excellence to our stakeholders. You'll manage operations at the local level and support effective service provincially by participating on the Claims and Rehabilitation Services leadership team.

How you'll make a difference:

You'll provide compassionate, supportive service to injured workers and their families by building strong relationships with employers, workers, and other stakeholders to ensure a successful recovery and return to work.

Where you'll work

At WorkSafeBC, we offer a hybrid work model

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that combines the convenience of working remotely from your B.C. home with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you'll have the ability to

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work in a hybrid model for positions in Nanaimo, Victoria, and Surrey. The position in
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Terrace is fully on-site.
What you'll do

Manage daily operations, including leading and participating in the planning, implementation, and administration of all work activities
Lead and motivate a team in providing excellent customer service
Assign work to the team to maintain optimum service levels
Provide leadership, advice, guidance, and direction on policies, business plans, and operational matters
Manage and administer the annual operating budget
Hire and orient employees, set performance goals and mentor and coach employees in career development
Create a supportive work environment with open communication and teamwork

Is this a good fit for you?

We're looking for someone who can:

Promote a quality service-oriented approach in providing services to external and internal clients by communicating with confidence, and approaching difficult conversations with assurance
Take initiative, provide leadership, delegate and monitor work, motivate and mentor others to deliver outstanding service to our customers
Create an environment that encourages and supports the development and success of individuals on your team, enabling them to contribute to the team and reach their maximum potential
Exhibit excellent interpersonal skills and a high level of professionalism to provide empathetic, tactful, respectful, and courteous service
Clearly articulate ideas, clearly and concisely explain, present, and summarize information appropriate to the intended audience

Your background and experience:

A postsecondary degree in a related discipline such as business, health care, social sciences, disability management
A minimum of five years of experience in a role providing leadership in disability management, return to work practices, or adjudication
Sound project management skills
Presentation skills including the ability to create and deliver PowerPoint presentations
Ability to use Excel to input, analyze, and present data
We'll consider an equivalent combination of education and experience.
Important to know

Before we can finalize an offer of employment, you must:

Consent to a criminal record check and meet the
legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.
Confirm you're legally entitled to work in Canada
WorkSafeBC's COVID19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to reimplement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.
Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When workrelated injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.