Customer Service Adviser - Mississauga, Canada - Canada Visa Express
2 weeks ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 3 months to less than 1 year
- Experience: 2 years to less than 3 years
Work setting:
- Urban area
Tasks:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Advise clients on advertising or sales promotion strategies
- Act as spokesperson for an organization
- Supervise office and volunteer staff
- Maintain and manage digital database
- Consult with clients after sale to provide ongoing support
- Answer clients' inquiries and provide information
- Prepare and/or deliver educational, publicity and information programs, materials and sessions
- Gather, research and prepare communications material
- Write and edit press releases, newsletter and communications materials
- Assist in the preparation of brochures, reports, newsletters and other material
Area of work experience:
- Marketing
Area of specialization:
- Interactive/new media
- Communications
- Audio/audiovisual
Security and safety:
- Criminal record check
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Overtime required
- Tight deadlines
- Work under pressure
Personal suitability:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Dependability
- Judgement
- Ability to multitask
- Quick learner
Screening questions:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
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