Order Entry and Customer Service Representative - Vancouver, Canada - Sid Dickens Inc

Description

Sid Dickens Inc. - Order Entry and Customer Service Representative

Sid Dickens Inc.

is a Canadian art studio and manufacturing company renowned for its hand-made craftsmanship and unique decorative wall plaques known as _Memory Blocks_.

The brand's backbone is an extensive line of 6"x8" tiles made from plaster of Paris, finished to an antique-like quality with crazing or weathered finishes and textures.

We are seeking a new member for our Office team who is a fast typer, reliable, task-oriented, hardworking, and attentive.

With a close-knit, team-oriented Culture, we value people that are flexible, open-minded, motivated, and willing to learn. A background in office administration is an asset - a minimum of two years of experience is required.

You must be a Canadian citizen or permanent resident or have a two year valid work permit, 18 years of age or older, and have access to reliable transportation.

Position:
Order Entry and Customer Service Representative


Term:
Immediately to April 30, 2024


Reporting to:
General Manager


Role:
Perform primary reception duties, data entry, provide administrative support to the office, General Manager, and other Departments.


Availability: 8:00 a.m. - 4:00 p.m., Monday to Friday, with occasional overtime.


List of Duties

• Process online returns, damages, and exchanges.
• Attract potential sales by answering product and service questions; suggesting other styles of product whenever appropriate.
• Make notes in a CRM program used by the company as and when an interaction occurs with a customer
• Manage various Excel spreadsheets and Word documents related to your duties.
• Perform a quick website audit every morning to ensure that all features are functioning.
• Ensure that filing and other various clerical duties are up to date.
• Ensure that all features on our website are fully functional and provide feedback on any features that need improvement. Play an active role in helping improve our website.
• Share social media admin responsibilities whenever needed.
• Assisting other departments, as needed.

What we offer:

A great work environment, extended medical and dental plan after three months of employment (50/50 split) and compass card pass if using transit to get to work.

Work Remotely

• No

Job Type:
Fixed term contract

Contract length: 13 months


Salary:
From $23.00 per hour


Benefits:

• Casual dress
• Commuter benefits
• Dental care
• Extended health care
• Life insurance
• Onsite parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location:
One location