Loyalty Recognition - Dorval, Canada - Air Canada

Air Canada

Verified Company

Dorval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This position may be located in Montreal or Toronto.

The Loyalty Recognition & Benefits Specialist will provide support on the design, development, delivery and ongoing execution of the Elite status recognition & benefits portfolio, geared to recognizing and rewarding Air Canada's most valuable Aeroplan members.

Working in a fast-paced environment, this role will work with Air Canada's commercial, operations and IT branches as well as external organizations.

This position will support Air Canada's loyalty marketing objectives and will report to the Manager, Loyalty Benefit Development in the Loyalty branch.

Responsibilities:

Act as the first point of contact for internal stakeholders (including frontline groups) on policies, processes, questions and issues regarding Loyalty Program benefits, such as those part of Aeroplan Elite Status (eg. eUpgrades, Status Passes, etc) and the Aeroplan Credit Card portfolio (eg. Priority Travel Benefits, Companion Pass).
Support the Recognition Program Delivery team in the daytoday management of Aeroplan's Recognition Programs, such as Aeroplan Elite and Air Canada Million Mile Status, and ensure member satisfaction.
Work collaboratively and participate in design and development sessions with other stakeholder groups such as eCommerce/Digital, Technology, Marketing and Partnerships teams.
Daily tasks will include escalation triage, defect reporting, analysis, assessment of operational impacts, and competitive benchmarking.
Support efforts related to product development, execution & optimization, including business requirement capture and QA testing support.
Qualifications
Requires a college degree, or equivalent experience in airline customer service, loyalty and/or travel industry considered a strong asset
Good analytical and financial management skills.
Team player with excellent interpersonal skills.
Good organizational skills and the ability to multitask.

Good judgment with commercial sense/experience

Good presentation and communication skills (oral & written) in English and French.
Knowledge of the airline industry, Air Canada and/or the Aeroplan program is preferred
Knowledge of Project Management tools (Atlassian JIRA/Confluence); Airline Passenger Service Systems (Amadeus Altea), and/or Loyalty Systems (IBS iFly) all considered strong assets.
Bilingual: EN/FR a strong asset

Conditions of Employment:

Linguistic Requirements:

Diversity and Inclusion:

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.