IT Support Specialist - Toronto, Canada - Chelsea Hotel

Chelsea Hotel

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary
The IT Support Specialist provides technical support for the hotel's systems on a 24/7 basis. Provides WIFI technical support for in-room guests and meeting room clients. Assists Systems Manager and Director of IT other projects as required.
Provides excellent software and hardware support.
Diagnoses and resolves problems using documented procedures and checklists.

Configures, installs, maintains, and troubleshoots desktop systems and communications components.

Maintains system access (adds, changes, deletes) for all colleagues.
Answers telephone calls and resolves difficulties for all users and Guest Service areas.
Installs, modifies, cleans, and repairs computer hardware and software.
Performs all system procedures and maintenance to facilitate continued and efficient use of system resources.
Investigates and diagnoses issues, resolves tickets and ensures fixes are implemented, ensuring mínimal downtime of affected systems.
Works with all operational departments to setup and maintain clean relevant databases for management purposes.
Creates, updates and maintains good technical documentation. Enhances current processes through process improvement and implementation of new technologies and innovative thinking.
Maintains an inventory of all hardware and software resources.
Ensures timely function disposals to E-waste ensuring sensitive data has been deleted and handled appropriately.
Possesses full knowledge of all IT services and facilities offered by the Hotel.
Consults with users to determine hardware, software, or system functional specifications.
Maintains a good rapport and working relationship with all stake holders.
Identifies and reports problems, suggestions, repeat issues, etc., in order to improve the overall operations of the IT department.

Ensures all local procedures and reporting comply with all LHG policies and procedures and assist internal and external audit personnel in validating compliance.

Requirement
-
_Working Experience_

Previous experience providing IT support
Preferably experience within a hotel environment, working on proprietary hotel systems (Micros, Opera, Kronos, Insync)

_ Knowledge_

_ Education_

Degree preferred or equivalent work experience in IT/Systems.
Certifications in various relevant systems.

_ Soft Skills_

Strong interpersonal skills, including the ability to listen effectively and the ability to present oneself in a calm professional manner under pressure of time and schedule
Ability and motivation to learn new technologies quickly with mínimal support and guidance.

_ Language_