Operations & Ecommerce Specialist - Vancouver
2 days ago
Job description
ABOUT US
At Obakki, we're more than just a luxury brand with an online store—we're a purpose-driven home goods and lifestyle company committed to connecting people through modern design that is both meaningful and intentional.
Every piece we curate is handcrafted in collaboration with world-class artisans—real people whose craft infuses your home with connection and purpose.
We believe that conscious consumption and slow design can create positive change in the world.As a collective of innovators and changemakers, we are dedicated to building a better future for our global artisan partners—one thoughtfully designed product at a time.
Are you driven by purpose? Do you thrive in a creative, fast-paced environment where your ideas truly matter? We're looking for innovative thinkers with the passion and determination to make a lasting impact on our company and our mission.
OVERVIEW
As the Operations + Ecommerce Support Specialist at Obakki Designs, you will play a critical role in supporting the operational backbone of the business.
This role sits at the intersection of product operations, inventory management, order fulfillment, and ecommerce execution—ensuring that our products move accurately and efficiently from creation to customer.
You will support end-to-end product and operational workflows, from SKU setup and inventory management to purchase orders, logistics coordination, and site readiness.
While ecommerce execution is a core component of the role, success is driven by strong operational discipline, data accuracy, and cross-functional coordination across Product, Operations, Marketing, and Ecommerce teams.
The ideal candidate is highly organized, detail-oriented, and process-driven, with an appreciation for design-led brands and thoughtfully made products.You are comfortable working behind the scenes to ensure systems, data, and workflows are accurate, aligned, and launch-ready—supporting new collections, ongoing replenishment, and a seamless customer experience across all touchpoints.
This role requires someone who thrives in a fast-paced, collaborative environment, takes ownership of execution, and brings a continuous improvement mindset to both product operations and ecommerce support.
KEY RESPONSIBILITIES
Ecommerce Operations & Product Management
Support day-to-day ecommerce operations using internal systems including Shopify, Apparel Magic, and ShipStation
Maintain accurate and up-to-date product data across the site including pricing, inventory, variants, and collections
Audit and update product pages as needed, including product descriptions, care details, tags, secondary images, and SEO elements
Troubleshoot ecommerce-related issues and liaise with Shopify support as required
Site Merchandising & Asset Management
Own ecommerce image asset management, including organization, optimization, and distribution across the site
Manage PDP content, including image optimization, alt text, meta descriptions, and supporting copy
Maintain and update collection pages to support new product drops, best sellers, and seasonal merchandising
Launch & GTM Support
Support weekly site updates and merchandising refreshes in alignment with the GTM calendar
Assist with Shopify app integrations and launch-related technical setup as needed
Product Operations
Support product management from sku building to inventory maintenance and management
Support end-to-end order management from PO building, order tracking to logistics coordination and receiving
Maintain accurate and up-to-date product data across all platforms including pricing, inventory, variants, tagging, and collections
Own Shopify <> Apparel Magic data mapping and synchronization, working with internal team and platforms to troubleshoot issues
Support forecasting, assortment planning, and post-launch analysis through accurate reporting
Support warehouse operations as needed
Optimization & Collaboration
Work closely with Marketing, Ecomm, Product, and Operations teams to support ecommerce initiatives
Collaborate with external partners (developers, UX/UI, technical support) to maintain and optimize and inventory management platforms
Support ongoing testing, optimization, and troubleshooting to ensure a high-quality customer experience
Stay informed on ecommerce best practices, tools, and design trends to help keep innovative and design-forward
QUALIFICATIONS
3+ years of experience in ecommerce operations, website management, or digital merchandising
Hands-on experience working with Shopify (product setup, collections, content updates, apps)
Basic understanding of SEO best practices for ecommerce (product pages, metadata, alt text)
Experience working with inventory or order management systems (e.g. Apparel Magic, ShipStation, or similar tools) considered a bonus
Experience with logistics management an asset
Strong attention to detail and a high bar for accuracy and execution
Highly organized with the ability to manage multiple priorities, deadlines, and workflows simultaneously
Highly process-driven with a continuous improvement mindset
Comfortable working in a fast-paced, collaborative environment with cross-functional teams
Strong written and verbal communication skills
PERKS + BENEFITS
Competitive compensation package
Comprehensive medical and dental benefits
Opportunities for career advancement and growth
Inclusive and dynamic office culture
Generous employee discount
Engagement and team-building opportunities
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