Customer Experience Lead - Milton, Canada - Dufferin Aggregates

Dufferin Aggregates

Verified Company

Milton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 477873

Work Type:
Full Time Permanent

It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world
- class team. Make your mark

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business.

You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

Dufferin Aggregates, a divison of CRH Canada is looking to hire

Who we are

Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Aggregates is a leading supplier of aggregates for the construction industry in Ontario.

We operate more than 20 sites, including quarries, sand pits and distribution yards to supply crushed stone, sand and gravel, recycled crushed concrete as well as recycled crushed asphalt, for the commercial, industrial, residential and civil engineering sector.

We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices.

The company employs over 90,000 people in 37 countries around the world.

Position:
Customer Experience Lead (DFA)

Term:
Full Time

Location:
Acton & Concord, Hybrid position

The Customer Experience lead will be responsible for overseeing the day-to-day operations and interactions with customers and vendors.

Strong focus on delivering on our promises through providing a positive experience at each touch point, to promote retention and generate new opportunities.

You will make real-time decisions ensuring customer requirements are met while identifying gaps and process improvements. You will promote and encourage employee development, provide coaching and training.

Position Responsibilities:

Responsible for the supervision, and training of the Customer Experience team, scheduling and ensuring appropriate staffing and performance management.
Support recruitment & onboarding
Ability to coach, mentor and develop CE level 1, 2 and
Empowered and able to make scheduling calls on orders
Work on various truck and supply chain related services and projects
Act as a liaise to ensure effective communication between internal and external customers
Support as required with order taking & truck ordering
Seek and implement new and innovative ideas to improve service and reduce costs
Build positive relationships with Sales, Operations, Customers, Freight Vendors while promoting customer service focus amongst team members
Support and participate in multifunctional team initiatives
Order monitoring & Customer communication
Respond to customer inquiries and provide updated information about their deliveries efficiently and professionally.
Work closely with Scale Operators & Customer Experience Specialists to ensure customer commitments can be achieved
Handle customer concerns/inquiries, troubleshooting service and quality related issues; providing realtime solutions to satisfy the customer's needs.
Support O2C efficiency through attention to detail & timely correction to errors
Administrative duties as required.

Position Requirements

Proficient in APEX, TREADMicrosoft Office, Google Earth, Office 365 and webbased services
Prior DFA Dispatch experience is preferred

Educational Criteria

Secondary School Education or equivalent businessrelated experience

Position Dimensions:

Customer focused
Foster a customer focused environment, delivering exceptional customer service and anticipating future customer needs
Strong interpersonal skills
Fosters teamwork and cooperation
Foster a sense of collaboration and work effectively across organization to achieve goals
Adapts and learns work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing one's skills and capabilities
Maintain a professional demeanor with internal and external clients
Safety oriented

Analysis and Problem-Solving

Effectively examine events, issues and problems and generate optimal solutions in a timely manner.
Strong interpersonal skills
Ability to multitask and detail oriented
Excellent organization skills
Execution of best practices to provide a consistent and standardized customer experience

What Dufferin Aggregates Offers You:

Pension and benefits included after probationary period.
Competitive Salary
Employee Family Assistance Program.
Employee Referral Program.
A culture that values opportunity for growth, development, and internal promotion
Employee discounts and Recognition programs.

CRH Canada Group Inc. recognizes Canada's diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and select