Billing & Advertising Coop Coordinator - Toronto, Canada - Dilawri Group of Companies - National
3 weeks ago
Description
Job Summary
Reporting directly to the VP, Marketing & Communications, the Billing & Coop Advertising Coordinator is responsible for overseeing billing and coop advertising operations for Dilawri's marketing teams.
Other requirements include delivering best-in-class customer experiences and staying up to date on changing OEM coop program requirements.
The position requires meticulous attention to detail, strong numerical aptitude, a positive, flexible, and solution-oriented attitude, and exceptional interpersonal skills.
Duties and Responsibilities
- Develop, implement, and maintain billing and coop advertising processes
- Create and send invoices, track payments, keep meticulous records, and resolve any billing discrepancies
- Provide support and guidance to all stakeholders, ensuring complaints/issues are resolved and requests for coop advertising assistance are answered thoroughly
- Monitor and maintain all coop resources, develop additional resources as required, and handle all relevant tracking and reporting
- Accurately and efficiently file coop advertising claims directly with automotive manufacturers on behalf of eligible Dilawri dealerships
- As required, attend/organize calls to gather a full understanding of dealership campaigns and how they relate to coop advertising requirements
- Provide professional, clear customer service and support to all stakeholders
- Follow established company policies and procedures
- Participate in meetings and training, as required
- Fulfill ad hoc requests/requirements, as required
Qualifications
- Education_
- Degree in business administration, accounting, or a related field, or equivalent experience
- Skills/Experience_
- Past work experience in accounting or bookkeeping.
- Experience working in a fastpaced, collaborative, crossfunctional team environment
- Able to multitask without compromising on accuracy, as well as prioritize projects quickly, efficiently, and effectively.
- Keen understanding of billing and coop advertising best practices
- Flexible team player, multitasker, and creative problemsolver
- Strong attention to detail and sense of ownership for results
- Proven ability to be a team player, relationship builder, and company representative
- Proficient in Microsoft Office and knowledge of accounting software
- Knowledge of accounting principles/best practices
- Strong customer service skills
- Experience_
- Two (2) years of experience with billing and coop advertising
- Automotive experience is an asset
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