Service Operations Specialist - Toronto, Canada - AstraNorth

AstraNorth
AstraNorth
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Skills and Responsibilities:


  • 5+ years of relevant incident, problem and or change management experience Solid understanding of ITIL V3 processes and principals, ITIL certification desired.
  • Experience in IT release management.
  • Experience with Agile software development and advanced knowledge of software development lifecycle Experience in the use of Application Release Automation tools.
  • Knowledge of traditional agile methodologies, including Scrum, Waterfall, or Kanban Scripting skills, specifically around configuration, build, and release functions Understanding of CI/CD, branching and release strategies
  • Ability to organize and execute complex release planning Experience in Configuration Management.
  • Hands on experience with collecting configuration information, establishing baselines, verifying, and auditing configuration information, and updating the configuration repositories.
  • Understanding of IT Event Management, Cybersecurity event management, Event detection and logging.
  • Understanding of Batch Job operations, including Job Scheduling, Job Monitoring, Job Prioritization etc.
  • Experience with CA Workload automation job scheduling tool.

Job Types:
Full-time, Permanent


Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
Hybrid remote in Toronto, ON
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