OEM Liaison - Montreal, Canada - CAE

    CAE
    CAE Montreal, Canada

    2 weeks ago

    Default job background
    Temps plein
    Description

    Rôle et responsabilités

    CAE, The world's largest training company is seeking a OEM Liaison - Bombardier who will be responsible for ensuring compliance with Approved Training Provider (ATP) agreements for operational and training issues and will lead standardization while maintaining continuous communications with the Original Equipment Manufacturer.

    Join us today With your help, we will work together to meet the demands and challenges of a changing world, and we will forge new growth and innovations far into the future.

    Essential Duties & Responsibilities:

  • Act as the primary point of contact with the OEM's fleet representatives for general policy and training issues.Multiple degrees of matrix interaction required with Sales, Customer Service, Scheduling, Engineering, Technical, Human Resources, Regulatory Affairs/Compliance, and Training Standards ​
  • Attend, support and conduct OEM specific meetings and events to support the training service agreement
  • Manage 'OEM portfolio' of training programs by coordinating with Global Program Leads, Training Managers and Program Leads to drive program continuous improvement. Proactive management of full-time GPL's to coordinate with local Center Teams to assure quality of training content supporting Client training. OEM-L's should process CX feedback reactively, andbe responsible for driving proactive program enhancements through the Team's (full-time GPL's, GPL's, TM's and Leads) contributions.
  • Compile appropriate reporting and governance to meet the training service agreement expectations in a proactive and positive manner. Inform senior Leadership with concerns or elements which need escalation proactively.

    • Preferred or equivalent professional experience:

  • Preferred to hold or have held an Air Transport Pilot License or have > 5yrs aviation Management experience working with an Operator or OEM
  • Previous Management experience as a Training Manager or Instructor – business aviation experience preferred
  • Training and operations career in aviation-related business acceptable to regulatory authorities Working knowledge of EASA, FAA, GCAA, GACA, CAAC and other aviation regulators and regulations
  • Excellent interpersonal skills, builds trust and cooperative spirit across departments
  • Possesses above average verbal and written communication abilities
  • Demonstrates proficient computer skills and internet applications
  • Continuously drives toward process improvement and customer/client satisfaction
  • Readily accepts change and adjusts accordingly
  • Maintains concentrated customer/client orientation

    • Bombardier OEM Specific:

  • Attend BBD Training Center Briefings
  • Attend BBD Customer Advisory Committee Meetings
  • Attend BBD Safety Stand Down – attend and promote
  • Act as BBD Tech Pubs Assistance/Liaison
  • Support/conduct Fleet Meetings to ensure standardization across centers
  • Coordinate and Support GPLs
  • Maintain relationship with BBD Customer Liaison Pilots
  • Monitors all client critiques / comments for major concerns and issues, and alerts BBD of client concerns and internal follow-up.
  • Monitors and reports the status of OEM projects to CAE and OEM representatives on a regular basis

    • Physical Effort

    Hybrid work environment. No specific physical abilities other than computer and communication skills.

    #LI-MS1

    Type d'emploi

    Régulier

    CAE remercie tous les candidats de leur intérêt. Toutefois, nous communiquerons uniquement avec les candidats dont l'expérience et la formation correspondent aux exigences du poste.

    Énoncé sur l'égalité d'accès à l'empl oi

    À CAE, tout le monde peut contribuer à notre succès. Sans exception.

    Comme le reflète notre valeur principale "Un CAE", nous sommes fiers d'être une seule équipe passionnée, sans frontières et inclusive.

    À CAE, tous les employés sont accueillis indépendamment de leur race, de leur nationalité, de leur couleur, de leurs croyances, de leur sexe, de leur identité et de leur expression de genre, de leur orientation sexuelle, de leur handicap, de leur neurodivergence ou de leur âge.

    Dans cette offre d'emploi, le masculin générique est utilisé uniquement pour alléger le texte et désigne aussi bien le genre masculin, genre féminin ou diverses identités de genre.