Administrator, Trust Accounting Investigations - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

What is the opportunity?

In this role, you will receive, investigates, and responds to all customer inquiries and complaints regarding banking products and services, processes basic bank service transactions.

With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

In addition, you will investigate breaks that RPS could not identify or research due to limitations in accessing client material on the Shareholder Services systems and other related tools that details unitholders' information.

What will you do?

Ownership of breaks that require further investigation using various systems and client information.
Responsible for the balancing and clearing of all breaks in CSS accounts.
Responsible for the reconciliation of all accounts in the PH&N environment
Responsible for the initial escalation and query management to our various business partners within Shareholder Services and Client Operations.
Investigate and direct the resourcing of all breaks tagged to Investigation in a timely manner.
Ensure that annotations explain the reason for the break and the action that was taken.
Ensure that the processing of journal entries are sent for approval prior to the deadline
Ensure that working copies are acted on and filed to a shared drive highlighting work that been completed in order to resolve outages.
Ensure that crosstraining activities are completed within specified timeframe
Provide backup for staff who are on vacation or out of the office.
Identify areas of improvement by analyzing breaks and reviewing trends.
Accurate completion of the EOD sign off sheet
Ensure that DOPs are updated and accurately reflect process
Completion of all personal learning courses within the established timeframes.

What do you need to succeed?

Must-have

13 years of relevant work experience
Advanced Excel Skills (Macros, Pivot Tables, VBA, VLOOKUP)
Strong attention to detail
Post-Secondary education in Business, Finance or Accounting

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
Opportunity to obtain handson experience throughout your role
Working with an exciting, closeknit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation

Job Skills
Accounting Reconciliation, Active Learning, Analytical Thinking, Communication, Critical Thinking, Operational Delivery, Process Improvements, Reconciliations, Time Management

Additional Job Details

Address:

RBC CENTRE, 155

WELLINGTON ST W:

TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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