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    BDC Manager - Ottawa, ON, Canada - Car-On Automotive Group

    Car-On Automotive Group
    Car-On Automotive Group Ottawa, ON, Canada

    1 week ago

    Default job background
    Description

    Business Development Manager

    WE OFFER:

    • High performance culture
    • Focused on customer experience
    • Hands on management staff
    • Transparent
    • Promote from within
    • Excellent opportunity for career growth

    RESPONSIBILITIES:

    • Create, maintain and measure the internet business development processes
    • Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
    • Handle inbound service appointment calls and leads
    • Generate appointments on outstanding campaigns and lost customers
    • Handle all incoming internet leads
    • Be available to respond to email inquiries in a professional, well-spoken manner
    • Direct customers to product information resources, including those available on the internet
    • Check email frequently and respond to inquiries immediately
    • Deliver inquiries/messages intended for other sales personnel and service departments promptly
    • Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
    • Manage business development representatives for lead generation process
    • Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
    • Oversee CRM usage

    REQUIREMENTS:

    • Previous automotive dealership experience
    • Valid OMVIC
    • Superior communication skills, both oral and written
    • Bilingual in English and French a plus
    • Outstanding organizational skills
    • Previous CRM Experience
    • Microsoft Office Experience
    • Ability to stay strong and calm in a stressful environment; must thrive under pressure
    #J-18808-Ljbffr
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