Customer Service Coordinator - Montréal, Canada - CMA CGM (Canada) Inc.

CMA CGM (Canada) Inc.
CMA CGM (Canada) Inc.
Verified Company
Montréal, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

DESCRIPTION

  • Process the flow of information related to Canadian shipments to ensure that cargo is released or delivered to the consignee as fast and efficiently as possible.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Act as primary contact for Internal and External parties.
  • Address the root cause with necessary stakeholders to resolve and prevent future issues.
  • Assist VIP customers with inquiries and reporting.
  • Communicate with Government and Port authorities as needed.
  • Coordinate with Customer, Operations, Shared Service Centers all required export/import activities to release BL/Cargo without delay to prevent penalties or additional charges
  • Coordinate with Customer, Operations, Shared Service Centers the compliance of export/import declarations with customs, terminal and/or other partners/entities as required
  • Issue or request to issue invoices for accessorial, surcharge, detention, demurrage, storage or any other as required.
  • Manages Idle Containers in coordination with Shared Service Center and other internal departments
  • Notify internal and/or external customers of changes performed to shipments during problem resolution accordingly.
  • Perform all communication activities in NOVA (Salesforce) following standard procedure and system taxonomy.
  • Perform and produce according to team KPI targets and service commitment expectations.
  • Perform indepth research and reporting on all Customer Service cases.
  • Proactively problem solve, seek out root causes, and recommend actions for correction.
  • Resolves container/equipment issues with the intermodal/operations team and convey updated information to the customer.
  • Tracks and Traces shipments for problem resolution.
  • Work with internal process owners to update system when necessary and inform all parties concerned.
  • Works closely with Shared Service Center, internal and external customers in problem resolution
  • Work closely with customers, internal departments and overseas as partners in resolving issues and creating strong relationships.
  • Strive for exceptional customer service and positive promotion of CMA CGM brand identity in the industry
  • Other functions as required.

QUALIFICATIONS
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Education: university degree and transportation certificate an asset
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Experience:Minimum 2 years of industry experience

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Other:


  • Ability to multitask time sensitive issues
  • Problem solving skills and attention to detail
  • Strong customer service skills
  • Excellent oral and written communication
  • Bilingual (English & French)
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We are an equal opportunity employer_


Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Montréal, QC H3C 1J2: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (preferred)

Experience:


  • Customer service: 1 year (preferred)

Shift availability:

  • Day Shift (preferred)

Work Location:
Hybrid remote in Montréal, QC H3C 1J2
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