Customer Service Representative - Toronto, Canada - CNA Insurance

CNA Insurance

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You have a clear vision of where your career can go. And we have the leadership to help you get there.

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION:

ESSENTIAL DUTIES & RESPONSIBILITIES:

Auto Rating; New Business and Renewal Policies in CNA's auto underwriting system
Renewal account setup
Covert policies from CNA's legacy auto system to CNA's new Auto system
Issue Mid term change endorsements
Triage Mid term requests and process those within authority
Verify Policy Premium and complete billing in internal financial systems
Uploading Applications, Policies and Correspondence to eFile
Updating Broker Record in Policy Systems
Policy Issuance Distribution and Manual Issuance of policies when required
Monthly Closing Activities
Monitoring Outlook Folder Incoming Request / Centralized Inboxes
Other duties as assigned

SKILLS, EDUCATION & EXPERIENCE

A University/College diploma and/or a minimum of 23 years Customer Service experience in an office environment is an asset.
Previous Underwriting support services experience is an asset.
Strong communication skills, both written and verbal (French is an asset)
Must possess a strong customer service focus and have an ability to resolve problems with customers
Must be detail oriented and able to work in a fast paced environment meeting specific deadlines, while demonstrating good time management and multitasking skills
Excellent Word and Excel skills and other businessrelated software
Ability to work both independently within a team environment with mínimal supervision

At CNA, we are committed to providing equal employment opportunities to all employees and applicants.

It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job.

If you require an accommodation during the hiring process or upon hire, please inform Human Resources.

If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant's accessibility needs.