Client Engagement Worker - Chilliwack, Canada - Ruth & Naomi's Mission

Ruth & Naomi's Mission

Verified Company

Chilliwack, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ruth and Naomi's (RAN) is a Christian faith-based organization with a vision and commitment to see the lives of people experiencing homelessness, poverty, and struggling with addiction transformed by the love of God.

To assist in this work, we are seeking a full-time Client Engagement Worker to work at our Community Outreach Centre within our Revive & Pathways programs.

Our Pathways Shelter is a 24-hour facility that provides meals, shelter, and other services to those experiencing homelessness. We operate an Overdose Prevention Site (OPS) and provide a warming and cooling space depending on the season.

The Pathways kitchen provides clients with 3 meals/day and the dining area converts into a mat program at night for up to 44 individuals.

Our Revive Shelter is also a 24-hour facility and provides semi-permanent shelter for 45 individuals who also have access to the Pathways kitchen.

Client Engagement Workers are responsible for facilitating both of these programs and ensuring those accessing our services can do so in a safe and clean environment.

Responsibilities

Creating a friendly, positive, hopefilled faithbased environment within the Shelter
Ensuring the flow of critical information by completing required paperwork/reports at the end of each shift
Frequent perimeter walks for heightened visibility and security purposes
Inspecting beds and shelter area and assign and follow up in chores assigned to clients
Observing and assess agitation and stress levels so as to be able to proactively diffuse potentially aggressive situations. Contacting external Security Company, RCMP or 911 as needed
Connecting clients to other Community Services
Carrying out wide range of cleaning and janitorial tasks
Potential for exposure to infectious diseases while conducting other job tasks or interacting with personnel
Ensuring the flow of critical information by completing required paperwork/reports at the end of each shift
Reporting damaged, maintenance or vandalized property within the shelter on the daily report
Seasonal weatherrelated responsibilities for clients and property
Attending staff meetings as required
Maintaining appropriate professional and personal boundaries

Education / Training / Experience:

Grade 12 or equivalent required

Post-secondary certificate in Human or Community Services ideally (or in process)

2 years previous work experience in a similar work environment

First Aid/CPR training

Naloxone Training

Class 5 Drivers License an asset

Experience working in a stressful, emotionally challenging environment with awareness of security protocols

Clean criminal check (completed during the hiring process)