Manager, Customer Support - Toronto - Maple

    Maple
    Maple Toronto

    1 day ago

    Description

    Job Description

    The Manager, Customer Support role at Maple is responsible for leading the frontline team that supports patients and providers across all channels. This includes balancing people leadership with operational ownership to ensure timely, empathetic, and accurate support.

    • Own the quality of the Customer Support experience by ensuring patients and providers receive timely, empathetic, and accurate support across all channels.
    • Lead and develop a high-performing team through clear expectations, regular feedback, and thoughtful coaching.
    • Set and uphold performance bar by driving strong outcomes across response times, resolution rates CSAT QA escalations using data coaching improve results over time.

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