IT Technical Support Analyst - Edmonton, Canada - Accurate Network Services Inc.
2 weeks ago
Description
Accurate Network Services Inc. is on the hunt for a master-class Service Desk Technical Analyst to join our team of lovable computer nerds.
The person who holds this role is the voice at the end of the line providing awesome—not to mention critical—customer support.
As the core of the Accurate Service Desk, we count on you to create an incredible customer experience by leaning into your troubleshooting skills and resourcefulness.
While this role is primarily providing remote support from the Edmonton or Calgary office, there may be times where you go onsite to one of our clients' locations to provide support.
Accurate Network Services Inc. is an Edmonton-based managed service provider focused on common sense, practical IT solutions for small and medium-sized businesses.
We have offices in both Edmonton and Calgary, and have an active social committee that brings us all together wherever you may be located.
At Accurate, we strive daily to foster a community of positivity, learning, customer-focus, and accountability.Our values are a way of life for us, not empty words plastered on the wall behind the coffee machine.
To be a part of the team, you'll need to get behind the values.We think Accurate is a pretty sweet place to call your work home.
When we're not Jedi mind-bending computers to our will, we may be go-karting, mini-golfing, or throwing axes at things (in a controlled setting—we're not animals).
Or, perhaps, we're taking advantage of the company's personal fitness and professional development allowances. Sound like something you want to be a part of? We'd love to hear from you.Please send your resume and cover letter in response to this ad
Job Types:
Full-time, Permanent
Salary:
$24.00-$28.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Onsite gym
- Onsite parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
Supplemental pay types:
- Bonus pay
- Overtime
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Microsoft 365 Administration: 1 year (required)
Language:
- English (required)
Licence/Certification:
- CompTIA A+ (preferred)
- CCNA (preferred)
- Microsoft certification (preferred)
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