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- Collaborate with stakeholders to develop BI solutions addressing operational needs
- Integrate data from various contact center platforms to build end-to-end BI products
- Define metrics/KPIs and develop customer insights models
- Assist MIS & Data Analytics team with architecture and infrastructure design/development
- Apply analytics tooling, scripts, and methodologies to derive actionable insights
- Develop ETLs using Python, Spark, SQL, and Power BI
- Conduct ad hoc analyses and prepare reports/presentations for stakeholders
- Coach and up-skill peers in advanced analytics techniques
- Streamline and automate existing products to enhance team capacity
- 1-2 years of experience in business intelligence, analytics, and data science
- Proficiency in reporting, UI design, and BI solutions
- Hands-on experience with Python for data analysis and SQL for ETL
- Familiarity with Power BI, Tableau, or other visualization software
- Experience with cloud architecture (Azure, AWS, GCP)
- Background in contact center operations
- Familiarity with telephony data (Avaya, Genesys) and WFM data (Verint, Aspect)
- Exposure to Docker, CI/CD tools, Airflow, and Kubernetes
Data Engineer - Toronto, Canada - Modis
Description
Join Banking Client as a Business Intelligence Analyst, where you'll collaborate with Senior Managers of MIS and Data Analytics to develop advanced analytics projects and visualization capabilities within the Global Contact Centres. This role offers a unique opportunity to contribute to impactful BI solutions and work alongside seasoned professionals.
Note: This role is a hybrid work model that involves 2 days a week in the office.
Typical Day in Role:
Must-Have Skills:
Nice-To-Have Skills:
Best VS. Average Candidate:
The best candidate will possess strong data visualization skills and attention to detail, enabling them to excel in delivering impactful insights and solutions.