Workplace Experience Coordinator - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 172113

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Business Line:
Operations & Corporate Services, Global Operations

Purpose

Accountabilities

Client Experience_

- _ Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge._
- _ Receive and welcome visitors while supporting first-class client and guest experience by acting as a central point of contact upon arrival. Notifying employees of guest's arrival to the floor._
- _ Be an expert about all elements of space, technology, and business lines to answer clients' questions, needs and provide a welcoming environment_
- _ Manages and reviews the Visitor Management System to ensure preparations are in place for all appointments and bookings for the floor. Directs clients to appropriate locations or contacts employees to inform them when clients arrive and/or need assistance_
- _ Answer telephone in a professional, timely and courteous manner_
- _ Always maintain a clean desk and reception area in accordance with the clean desk policy_

Administrative Support_

- _ Supports Senior Leadership with meeting room requests including booking & set-up of rooms, conference room technology, ordering food services and maintain reception area including coffee station and machine._
- _ Accept deliveries and arrange for courier service pick up for mail items, administer to inbound RightFax messages_
- _ Assist with security related to key holder responsibilities, badge distribution and the daily opening and closing of the floor main access areas. Ensure security credentials relating to premises and controlling access are adhered to. Raise with security any suspicious activity._
- _ Assists in providing general administrative support, tasks, and ad-hoc projects on an as needed basis_
- _ Manage and maintain shared inbox as primary contact method for support_
- _ Equipment management, knowledge of all standard office equipment and meeting room technology as first on site for trouble shooting, place & support service calls as needed. Liaise with office equipment and vendors for maintenance as needed._

Other_
Act as contingent staffing for other reception areas as well as Operation Coordinators & Leads, covering absences including breaks, vacations, sick days.
Other relevant administrative and/or project duties/asks as assigned and/or required.
Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
Champions a highperformance environment and contributes to an inclusive work environment

Dimensions

The building is located downtown Toronto at the intersection of Bay & Adelaide, home to approximately 2000 employees
With mínimal supervision, you are responsible for managing issues raised by clients, employees, and visitors to the building
Role requires a level of independence and initiative
You must be flexible and adaptable to manage multiple priorities and their own workload in a fastpaced environment

Requirements:

Minimum 2 year of related experience or equivalent work experience in customer service or hospitality
Excellent and proven customer service focus record
Excellent verbal and written communication skills
Excellent organizational skills, including ability to prioritize and coordinate multiple tasks
Able to work with minimum supervision and in collaboration with a large team
Strong interpersonal skills with the ability to effectively interact with internal partners and external clients and employees at all levels
Intermediate skills in the MS Office (Word, Excel, Outlook, One Note, MS Teams)
Basic skills in OfficeSpace Facility Management Tool
Knowledge of conference/meeting room technology, video conferencing, etc. or ability to learn
Responsive to shifts in direction and priorities and schedules

Working Conditions
Regular hours of work are 37.5 hours per week, scheduled in accordance with business needs.

The core hours of operation are Monday-Friday, 7:30 am - 4 pm & 9 am - 6pm & 8 am -4:30 pm & 8:30 am - 5pm.

However, this position may be scheduled for flexible/extended work hours as dictated by business levels. The position is primarily non-physical with lengthy periods of sitting and working on a computer.

Location
40 Temperance St. Toronto ON

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and