Customer Service Representative - Oakville, Canada - Tesla

Tesla
Tesla
Verified Company
Oakville, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
What to Expect

  • The Tesla Body Repair Program is seeking a Collision Repair Customer Support Specialist to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Body Shop in all aspects of its Authorized Collision Program.
What You'll Do

  • Work scheduling maintenance
  • Liaison between Customer Claim Specialists and the Body Shop
  • Vehicle arrival preparation
  • WARP and CCC administration arrival
  • Customer communication and expectation
  • Rental coordination and hand off
  • Vehicle status updates
  • Material and supplies reordering
  • Repair review and delivery
What You'll Bring

  • Certificate from Vocational School in Collision Repair preferred.
  • Excellent written and verbal communication skills as well as the ability to follow instructions.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
  • Microsoft Office experience preferred.
  • Must be willing to train others
  • Must be comfortable working in a collision shop environment
  • Ability to work independently in limited supervision environments.
  • Must be at least 18 years of age
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