- Assisting ShipRush users with general setup, use, and problem troubleshooting of the software over Chat, Phone and Email avenues.
- Managing ongoing incident tickets from these support sessions in our ticketing systems.
- Investigation, troubleshooting and documentation of new software bugs or errors.
- General research and investigation of the shipping and ecommerce ecosphere.
Bilingual Customer Support Representative - Waterloo, Canada - Descartes Systems Group
Description
Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed.
We're one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them. Learn more at .
We're growing fast and invite you to join our amazing team.
Position Summary
The Customer Support Representative will field calls from customers, help run the company operationally, and master the most advanced eCommerce shipping software for small business. Shipping software may appear mundane, but making smart, sleek and intuitive-to-use software takes talent. This position will be trained on the systems used internally to track customers, communicate to users, manage the software development process and pay vendors. After training is completed, this role will evolve onto one or more areas of emphasis within the company, such as monitoring ShipRush web sites, Marketing, Product Analyst, Testing and QA or Carrier relationships.
Responsibilities:
Requirements:
• Experience with shipping software (WorldShip, FedEx Ship Manager, QuickBooks Shipping Manager, ShipRush, etc.)
• College diploma
• Excellent communication skills.
• Comfortable around computers and technology in general.
• eCommerce experience (selling five things on eBay or Amazon counts, but real eCommerce experience is preferred).
• Small firm experience – any type of experience will do.
• Ability to travel up to three times per year and set up for tradeshows.
• Helpful skills include: Spoken Spanish, PC skills, tech support background.
Location: This is a remote opportunity, open to applicants authorized to work in Canada. #Remote #LI- Remote