Clerical Assistant, Clinics Women's Health Center - Toronto, Canada - Unity Health Toronto
Description
CLERICAL ASSISTANT, CLINICS WOMEN'S HEALTH CENTER ADMIN (
JOB ID:
1173)**:
Reporting directly to the Administrative Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, clerical and reception duties in the Women's Health Care Centre.
- Receiving visitors (patients, guests, etc.) to the clinic in a friendly and welcoming manner and directing them appropriately;
- Scheduling outpatient appointments, followup appointments as well as patient procedures; using a computerized scheduling system;
- Operating multiline telephones, and responding to inquiries in a friendly timely manner;
- Obtaining and checking demographic data from each patient on arrival and registering each patient utilizing the ADT registration system and generating a green hospital card;
- Providing administrative support to a variety of clinical staff to ensure efficient operation of the clinical area and smooth flow of patients;
- Responding to inquiries including patient safety concerns and taking appropriate corrective action;
- Monitoring patient activity and flow in the various clinics;
- Assembling and preparing charts for each clinic;
- Retrieving and filing lab results;
- Liaising with various hospital departments such as admitting, labs, purchasing, etc. to exchange information and to resolve issues;
- Other duties as indicated.
QUALIFICATIONS:
- Medical terminology certificate required
- Proficient computer skills with advanced knowledge of word processing, i.e. MS Word, electronic mail.
- Previous clerical experience in the health care setting preferred
- Well developed organizational skills with the ability to work in a fastpaced environment and prioritize tasks appropriately.
- Excellent customer service record with proved success working as part of a team.
- Demonstrated commitment to and understanding of the mission and values of St. Michael's Hospital.
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