Technicien(Ne) Support Informatique - Montréal, Canada - IDEKA Services Conseils

IDEKA Services Conseils

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DeTAILS

Status :
Permanent

Location : 100% on site (Beaubien Ouest, Montréal)

Language :
French & English

Salary :
K

Issues Management and Resolution

Work face to face in person and over Teams with customers to solve problems.
Utilize internal IT Knowledge Base and the internet to find solutions to known issues.
Use Service Now ticket system to track progress.
Properly escalate issues to necessary parties as required.
Track I.T. asset inventory according to organizational standards.
Perform configuration of hardware including computers, printers, network interfaces, memory, processors, AV etc.
Perform installation and configuration of software including operating system, patches, and 3rd party.
Maintain established computer standards and participate in testing new standards.
Work with other teams to resolve infrastructure issues.
Communication
Strong interpersonal skills with heavy focus on customer service.
Demonstrate sound written, oral and organizational skills.
Collaborate with local and remote teams using provided tools.
Consistently share solutions with peers.
Work effectively as an individual and as part of a team.
Comfortable delivering training both small and large groups of people.

Resource & Project Management

Complete assigned tasks on time.
Ability to follow documented commonly used concepts, practices, and procedures.
Ability to manage multiple issues, priorities, projects, and goals.
Adhere to team policies and organizational reporting structures.

Qualifications

Experience working face to face with customers.
Minimum 1 year of experience in facetoface I.T. Tech Support.
We will perform a criminal background check (at our cost).
Fully bilingual French and English.

Physical Requirements

Must be able to lift at least 30 lbs.
Must be able to work on a ladder if required.
Must also be able to sit or stand for an extended period, walk, lift, carry, reach, push, pull, and crawl under desks.

Work Schedule

Monday through Friday 9:00 am 5:00 pm.
Must be punctual and have reliable attendance history.
Must maintain a flexible schedule and be available to work nonstandard business hours upon request or as needed.
Must be available on occasion via cell phone after hours.

Type d'emploi :
Temps plein, Permanent

Salaire : 70 000,00$ à 80 000,00$ par an

Horaires de travail: