Service Advisor - Red Deer, Canada - Great West Kenworth

Great West Kenworth

Verified Company

Red Deer, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Great West Kenworth Red Deer
Ave, Red Deer, AB T2P 1K- Service Advisor

Full time + benefits + bonus

- $24 - $27 per hour depending on experience

Monday to Friday

- ______________________

Great West Kenworth Ltd is one of North America's leading heavy truck dealerships with 7 dealerships across Alberta. We supply and service trucks for long haul, construction, and oil fields.

We are the leader in the Alberta/Northwest heavy trucking industry for over 50 years and provide an excellent work environment, competitive salary, stability during recessional times and career progression avenues to skilled and dedicated professionals.

________________________

AT GREAT WEST KENWORTH WE ENABLE PEOPLE AND BUSINESSES TO GROW AND PROSPER

OUR MISSION:

We support our community with exceptional timely service, by caring individuals, whose knowledge of our premium products create a lasting positive impression.

OUR VISION:
We will create an experience that enables everyone to move forward, Financially, Knowledgeably, and with Dignity.

OUR VALUES:
Integrity, Financial Stability, Knowledge, Accountability, Respect, Collaboration, Learning

________________________

Your responsibilities will include:

Working closely with the Service Manager, Assistant Service Manager and Foreman for the smooth operations of the service shop.
Be the number one contact person for the customer either on the phone or at the front counter
Handle customer service complaints, issues, requests, and questions
Keeping pertinent notes regarding truck problems and their information to pass on to the Shop Foreman
Open new work orders
Ensure that there are no open work orders

- monitor, track and maintain the open R/O report

Book appointments and load shop correctly as discussed with shop foreman.
Keep customers updated as needed regarding repairs going on in the shop.
Upsell additional work if required
Research estimates as requested.
Filing, processing paperwork and closing orders (general department paper flow)
Coordinating Warranty R/O report

- ______________________

Qualifications:

Excellent customer service skills (Inperson and on the phone a MUST)
Proficient computer skills a must, Experience with Microsoft Office
Previous Service Administrator, Writer, or Consultant experience an asset
Some knowledge in the heavy truck industry an asset
Mechanical background an asset
DSI and Decisiv experience an asset

________________________

Our Benefits

When working at GreatWest Kenworth Ltd., employees are offered a comfortable, clean, and supportive environment, with opportunities for growth and advancement.

Competitive wages are matched with a comprehensive, up-to-date employee benefits program that caters to the needs of staff and their families.

Some of the benefits are:

Life Insurance and AD&D
Dependent Life
Short Term Disability and Long Term Disability
Critical Illness Coverage
Up to $2640 in a Health Spending Account
Up to $2640 in a Personal Development Account
Prescription Drug Coverage
Health Plan 80% of prescribed drugs, 100% coverage of all other eligible expenses
Dental Plan 80% basic, 50% major and 50% orthodontics
5 Paid Sick Days
Up To $400 Boot and Tool Allowance
RRSPs and TFSAs
2 weeks vacation to start and 3 weeks' vacation after 3 years
Employee Assistance Programs
Direct Deposit Payroll, Anywhere Online Pay Statements & Benefits Information access