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- Lead and inspire a team of IT professionals to deliver high-quality business solutions every day.
- Provide effective overall team management and guidance.
- Create an engaging and open environment where employees feel supported, equipped and trusted to do their best work.
- Be dialed-in to the pulse of both your team and the organization.
- Identify areas for improvement within the team. These could be areas like inefficient processes, alternative technologies or missing skills.
- Develop individualized employee performance plans that incorporate feedback, career aspirations, and training plans.
- Manage team allocation to internal work requests as well as project work.
- Provide day-to-day operational management in the development, quality assurance, implementation and maintenance of business applications, which meet business requirements.
- Introduce and enforce quality control standards.
- Ensure the team is delivering highly valued and trusted services to business customers.
- Ensure the teams' applications are running well and able to be reported on and measured.
- Maintain service-level agreements to agreed upon levels.
- Communicate effectively with all levels within the organization on a regular basis.
- Provide leadership to small/medium internal IT projects aligned with Corporate Project management methodology.
- Train, mentor and coach team members, under the direction of the manager, to build a workforce of the highest quality.
- Ensure Systems Development Life Cycle best practices are being followed.
- Provide expertise to internal clients, external clients and team members.
- Understand the application environments and interdependencies with other systems.
- A bachelor's degree or diploma in Computer Science or related technical discipline is required.
- A minimum of three years of leadership in an IT related organization or team providing both technical and analytical services to internal clients.
- Experience understanding customer/business requirements.
- A solid understand and familiarity with all aspects of the System Development Life Cycle.
- Working knowledge of ITIL and Project Management experience is a plus.
- Ability to work well with people and to inspire them to do their best work every day.
- Effective prioritization and organization of both people and work.
- Excellent communication skills with both technical and non-technical people.
- Effective and efficient delegation skills.
- Ability to handle and manage change, both personally, with your team and with your customers.
- Ability to help resolve difficult problems.
- Strong people skills coupled with excellent written and verbal communication.
- Committed to providing customers both internally and externally with exceptional care, attention to detail and the highest of quality.