- Consistently offer professional, friendly and engaging service to all internal and external guests
- Lead and manage the hotel's day-to-day IT activity ensuring all standards are followed
- A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
- Excellent communication, analytical and problem-solving skills
- Comply with the company's IT Security Policy as it pertains to hardware, software, security/data safety
- Assist with preparation of the annual IT budget for the hotel/s and working with the hotel team, administer that budget in a fiscally responsible manner
- Support the hotel's standalone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces, file server, UPS related devices
- Execute all IT projects
- Work and consult with hardware and software vendors to setup and maintain all required equipment
- Ensure that the usage and installation of software is in accordance with the software licensing laws
- Liaison for the hotel team and Help desk. Work to solve root issues resulting in help desk tickets
- Work with department tech champions to ensure smooth working of software and hardware. Recommend improvements on established incident management processes.
- Responsible for maintaining Corporate IT standards
- Balance operational, administrative and Colleague needs
- Follow departmental policies and procedures
- Follow all safety policies
- Provides training/guidance to hotel team on hardware and software applications.
- Recommends improvements on established incident management processes.
- Ensure monitoring of ALL recovery systems (system backup and virus protection)
- Implement and support ACCOR best practices.
- Look for opportunities for new technology that may be beneficial to driving efficiency or supporting internal/external customer satisfaction.
- Participate after-hours on call support(24/7) with the regional IT team.
- Participate in management of projects as directed by RSM
- Other duties as assigned
- University degree or equivalent experience
- A+ Certification
- Microsoft Certified System Engineer
- Cisco certification or equivalent experience
- Understanding of hotel operations, an asset.
- Good verbal & written communication skills
- Strong interpersonal skills
- Self-starter with a strong sense of commitment.
- Ability to work as part of a team
- Previous supervisory and training experience an asset
- Ability to focus attention on guest needs, always remaining calm and courteous
Systems Manager - Fairmont Winnipeg, Canada - Fairmont Hotels and Resorts
Description
Company Description"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
Job Description
Reporting to the Area IT Manager and the Director of Finance, the Systems manager is an integral part of the leadership team. Focused on all areas of technology services with a key focus on hardware, operating systems and security.
What you will be doing:
Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Visa Requirements: To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas. Applicants must have their work visas in place prior to applying.